Shopify store blacklisted by Facebook ? error #1885260

[Pierre-Alexandr]

Hello fellow shopifiers, 

I just tried to launch my 2nd shopify store around the music accessories niche and for seemingly no reason, facebook blacklisted my store. I cannot do any advertising at all or even post a link to my store on groups (I looked for help on shopify group but couldn't even paste the url ...). Pixel is set up properly and I had no issues with my previous store. 

The error coming up is : 1885260. Wich states that website content is inapropriate. I have no idea why since it is a simple music store. I've been working on my store for 3 weeks, setting up, finding products, making the logo etc. Facebook help wasn't of any help and they sent me this :

"Nous vous remercions d’avoir pris le temps de nous envoyer un signalement. Nous n’apportons actuellement aucune assistance individuelle pour ce type de problème, mais ces informations nous aideront à identifier des bogues sur notre site."

Shortened translation : "Thank you for reporting the bug, we do not take care of individual issues." 

I know the issue is from facebook but have you heard of anything like that before ? Do you guys see a way to avoid rebuilding another site from scratch ? 

Thanks a lot ! 

PS : Here's the store in question : https://apolloguitar.com/

[AaronStory]

Hi, did you get this problem solved? This happened to me too. We didn't nothing and facebook just block my domain completely! It's a brand new store! We sell silver jewelry.

[Oguzhan1]

Got the same problem. Can someone help?

[Charl1]

Same problem i have change all my ad. But Same pb #1885360

[letsgoo]

The same happened to me. Does anybody have any solution?

[formedya]

I have same issue. I sent so many messages to facebook. But no answer.

[Bas3]

I've got the same problem!

A lot of work put into my store and can't get a singel ad out!

I'm very frustrated. If anyone has the solution then please let me know!

[Charl1]

I have the same pb with my 4 shopify store. Shopify is blacklisted by Facebook. It s cristal clear. Get out from shopify

[MoJiff]

Has anyone found a reply to this yet? Same thing happened to me and I can't even get in touch with anyone from FB to findout the reason why it happened. If anyone knows a reliable email or chat function to get in touch with FB or better still, the solution to the problem, could you please let me know? thanks.

[HouseholdandGo]

The same issue here, and Facebook doesn't even indicate which part violated the so-called security policy, so I'm not even sure it's a Shopify problem. But since so many people have met this issue, I think Shopify should check it up and do something. 

[thepot]

1. Convert your Instagram Account to a Personal Account, then back again (they may reset your Business reporting statistics)
2. Clear your Mobile Cache
3. Logout of Facebook mobile/ IG desktop
4. Reset IG connection on the Page and App
5. Uninstall the IG App and update it