Shopify store can not load sometimes

Mico2
Visitor
3 0 0

Recently some customers can not visit the store and it says 

There was a problem loading this website
Try refreshing the page.

If the site still doesn't load, please try again in a few minutes.

 

We tried as shopify customer service suggested to change the a record, but still doesn't work.

Any one had similar problem? And how to fix this?

Replies 5 (5)

Rishihuptech
Shopify Partner
430 73 77

Hello @Mico2, Can you please share the store URL and if possible screenshot of the error?

If you found this response helpful, please do like and accept the solution. Thanks!
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Mico2
Visitor
3 0 0

79bddb26-456c-4755-910f-af26949197d0.jpghey there, it goes like this. www.pgytech.com

Imogen
Shopify Staff
1566 187 278

Hi there, @Mico2. Thanks for taking the time to reach out to the Shopify Community with your store access issue here. My name is Imogen. It's good to meet you.

 

To set some expectations for you, we're unable to authenticate users here in the Shopify Community. This means that I'm not able to access your account details, account information, domain settings, or anything that would requiring being able to login to your account.

 

Thanks for that screenshot, and the link to your shop. When I clicked the link, I was able to load your store with no issue! The error you're seeing there doesn't seem to suggest a domain issue (usually there's an error code attached) and it actually looks like an error page that you would see within your Shopify Admin.

 

Based on your initial post, it sounds like you've already been in touch with our Authenticated Support Team regarding things. I recommend that you continue to speak with them regarding this issue so they can help you get this resolved. If possible, try to collect information from your customers that are impacted by this error, such as where they are accessing your website from, as this could be helpful information for our Support Team to have while they troubleshoot things for you.

Imogen | Social Care @ Shopify 
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BrainStation23
Shopify Partner
276 46 44

hi @Mico2, Can you please share the store URL and if possible screenshot of the error?

Brain Station 23 PLC
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Email: js.team@brainstation-23.com
Mico2
Visitor
3 0 0