Shopify Support - Contact Info Missing

[JeremyCB]

I have an issue with my shopify store and I'm trying to contact customer support. I have gone to this page. https://help.shopify.com/en/support/topic-select, but a phone number or chat support never pops up. The only thing I see are options for your support library. Not sure what is preventing me from contacting your supposed 24/7 support channel. I've contacted you guys in the past, without issue.

Thank you

[Brett_Helium · Accepted solution]

Hey @JeremyCB,

You can try this link which should take you directly to a page where you can start a chat: https://help.shopify.com/en/support/topic-select/login-issue/contact

[csw]

Shopify gets an F for the changes to contacting support making it virtually impossible to get anything but chat.

Cannot email, cannot open a support ticket - you get connected to chat with someone who needs to run your chat through google translate - no offense as my first language was not English either.

This is a big loser for Shopify. My last chat was total waste of time and my question left unanswered. Shopify stores cannot operate with a virtually non-existent support center!

Fix this shopify.

[Victoria]

Hi, @JeremyCB.

Welcome to the Shopify Community.

Could you share what issues you're having with your store? I'll be happy to provide a bit more insight or guide you in the right direction to receive assistance.

When accessing the Shopify Help Center, you'll first need to log into your store. On the following page, you can select a support topic in order for us to connect you with the right support team(s).  Depending on the topic selected, you may need to select a sub-topic. On the last page, please scroll to the very bottom to view our available contact options under Get Support.

Let us know if you're not able to navigate to the last page or experience issues accessing the help center.

I look forward to your reply!

[JJ786]

THIS IS NOT AN ACCEPTABLE SOLUTION, I AM NOT GOOD AT TYPING AND NEED A CALL BACK, YOU CANT DICTATE HOW I RECEIVE SUPPORT- THATS ILLEGAL. I WANT A CONTACT NUMBER

[csw]

See my reply to Shopify above. Totally agree. This is not acceptable!