All things Shopify and commerce
Every time I try to talk with support it says there is no name or email associated with my account and it won't let me reach out to support. There IS and email AND a name so I am going round in circles. I used to praise Shopify for their customer service and now they suck like everyone else!
Their support used to be great! The best in fact. Now, trash, utter trash! It would sting less if I wasn't paying the same as I was when they had good support, nope just carved it away and expect us to be ok with paying the same rate. All their adds still advertise that they offer live support. Sucks - I thought they were one of the good ones
Hi, @kkstin.
Welcome to the Shopify Community, and thanks for joining the thread!
I appreciate you sharing your feedback regarding your experience with contacting our Support team. If you're open to it, please feel free to share what specific issues you're experiencing on your end or if there are any difficulties navigating the Shopify Help Center. I'd like to understand better to make sure you're connected with the appropriate team.
To clarify, we offer live 24/7 support via our chat option that can be accessed through the Shopify Help Center. Logging in through the Help Center will ensure that your account is safely and securely authenticated so that the Support Advisor you're communicating with can assist you with account-specific queries.
I look forward to hearing your thoughts and learning more.
Victoria | Shopify
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- To learn more visit the Shopify Help Center or the Shopify Blog
This is a lie. You do not "offer live 24/7 support via our chat option." When I asked the chatbot to connect me to a live human being (because the automated solutions did not work), it went right back to automated responses.
This is enough to make me leave your platform. How about you just post the support email address? Or is your goal to waste as much of our time as possible?
Hi, @shopnavanya.
Welcome to the Shopify Community, and thanks for sharing your question.
I understand you have not had an ideal experience contacting our Support team. I'm sorry to hear that, and I will do my best to ensure you're able to receive support.
You mentioned that when contacting Support there is no name or email associated with your account however, you do have an account with an email attached to it. Could you clarify if this issue occurs when you're logging in through the Shopify Help Center to create a support request? If you're able to share the steps you've taken prior to contacting Support, our team will have a better understanding and be able to take a more detailed look. Please share a screenshot of the error message as well.
When creating a support request through the Shopify Help Center, you'll need to log in and communicate with the Help Center Assistant. Type your question into the chat box and select the I still need help option. You should then see another pop up to Connect with a Support Advisor. If you're unable to log in, please try using this link here.
Looking forward to your reply!
Victoria | Shopify
- Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as an Accepted Solution
- To learn more visit the Shopify Help Center or the Shopify Blog
My store was disabled because of the required documents not being submitted, but I submitted all of the documents that I could and left a comment for the ones I could not include just like it asked. The documents that I did not submit were proof of inventory because we didn't have it yet and shipping information because we haven't shipped our first order. We are now ready to ship the first order but can't access the store. Why would our store be disabled for not having these specific documents? Not everyone holds inventory and the comments I left are valid. It is very frustrating that my operations are being interrupted because of something so ridiculous.
I tried over and over again to get connected with someone and followed the directions for name & email and it still wouldn't work. Just tried again and it acted like it was going to work but then it didn't. It opened the chat box and it just says "we were unable to contact you with shopify support".
It is not an option to speak to a human. Shopify has no interest in supporting their product - WHATSOEVER.
The chat is a waste of time when you have work to do. They expect you to sit and constantly watch the chat screen and DO NOTHING ELSE. IT TAKES THEM FOREVER TO RESPOND EVEN AFTER CONTACT AND IF YOU DO NOT RESPOND IMMEDIATLEY - THEY DISCONNECT AND YOU START THE SAME CRAP ALL OVER. I SPENT COUNTLESS HOURS DOING THIS DANCE.
BOTTOM LINE - SHOPIFY ONLY WANTS YOUR MONEY AND DOES NOT GIVE A CRAP IF YOU HAVE ISSUES WITH THIER SYSTEM!
HORRIBLE, HORRIBLE SUPPORT 😖👹
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