shopify taking money

[Sunnywatanato]

i tried canceling my account for months it wouldn’t let me i had no money in my card so they couldn’t charge me i put money in my account for one day and i get charged i finally am able to access a computer and close my store then i get charged $87 for closing my store why is it that i still get charged when your website won’t let me cancel my store i would like i refund please 

[Ivy]

Hi there, @Sunnywatanato.

I think we will need to investigate your account to see what is going on here - For this, you will need to reach out to live support, as this is the only secure way we can access your account. Our live support can be reached here. Please follow the prompts given by the virtual Help Center assistant in order to access our live chat support. Thanks so much!