Shopify Terminated My Store unable to & appeal

hibaa
Visitor
2 0 0

my Store Terminated  i'm unable to appeal facing this error

on appeal page my first name and last name are empty and i'm unable to write my name and how i contact 

 

 

https://prnt.sc/foo2wbjGkTsi

Replies 5 (5)

Don
Shopify Staff
2767 199 388

Hi there, @hibaa!

 

Thanks for letting us know about this!

 

Could you confirm where it is you're accessing this form first so we can check this out with you?

 

For issues with using forms like this online it's always a good idea to clear your browser cache to resolve this impediment. 

 

I'd also ensure your browser is as up-to-date as possible, and that it's one supported for use with Shopify.

 

If you're still unable to proceed after these steps let me know as much as you can about how and when you encounter this form, including the steps you take to access it.

 

I look forward to working on this with you!

Don | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

hibaa
Visitor
2 0 0

i have tried but same error 

Don
Shopify Staff
2767 199 388

Hi again, @hibaa!

 

Would you be able to confirm for me where it is you're accessing this form online so we can understand how to proceed?

 

If you have already cleared the cache on your browser and updated it, can you click on this link for me using that browser and reply here with the short link you're given there?

 

Any other info you can share on how and where you are accessing this form will help us to help you!

 

Don | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Just1n
New Member
5 0 0

I'm having the same issue as hibaa.

 

I go to my email that says my account was terminated and then I click on the underlined "form" which sends me to the appeal page. Then I choose what store I want to appeal and am unable to fill in my name and last name, which is required to send the appeal.

 

My chrome is updated and I have cleared the cache on my browser. I have also tried to open the form on all my other devices, but the name and last name field won't allow me to input any information.

 

This is the short link I was given after pressing the link: https://www.whatsmybrowser.org/b/U9CIF

jenndw
Visitor
1 0 0

This is still a problem,  I clicked on the link provided in the email.