Shopify Theme Customization is not opening

nanda1
Shopify Partner
6 0 0

Hello, I am not able to open my customization of live theme, whenever i try to open it show like below

 

screenshot-admin.shopify.com-2023.09.15-14_43_50.png

Replies 16 (16)

webwondersco
Shopify Partner
1104 164 161

@nanda1 , Hope you are doing well.

 

 

Please try clearing the catch memory and cookies of your browser. once you are done with these then try to open customize screen.

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nanda1
Shopify Partner
6 0 0

It doesn't work, I have tried in this way so many times. Only my live theme Customization is not working.

webwondersco
Shopify Partner
1104 164 161

Does your store front work fine for your live website? does your internet connection have a good bandwidth?

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nanda1
Shopify Partner
6 0 0

yes, it works fine in front work for live site and i also can edit code. But only i cant open my customization and also can't duplicate the live theme properly. It showed blank after duplicate. My internet connection has a good bandwidth

webwondersco
Shopify Partner
1104 164 161

Okay got iy.

 

check your Shopify status by logging in to your store.

 

https://www.shopifystatus.com/

 

IF everything is fine and still you are facing such issue then contact to shopify support team.

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Maz
Shopify Staff
1229 130 184

Hello, @nanda1!

 

Thanks for your post!

 

Can you tell me on which plan are you on? Is it the Starter, Basic or any of the plans here?

 

Could you also tell me which theme this is? Looking forward to your response!

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nanda1
Shopify Partner
6 0 0

I am using "Venedor version 2.0 premium theme"

Maz
Shopify Staff
1229 130 184

Hey, @nanda1!

 

Thanks for your quick response!

 

When a user accesses the theme editor, a "Theme Session'' is created. Sometimes if you have any broken HTML, this can result in this error you're seeing.

 

Have you made any recent changes to your theme? If so this might be what's happening. I'd encourage reaching out the live support here at this link so that they can help you revert any changes or troubleshoot this further. Please follow the prompts given by the virtual Help Center assistant in order to access our live chat support. Thanks so much! 

 

Maz | Social Care @ Shopify 
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jamesjenny
Visitor
1 0 1

@Maz wrote:

Hey, @nanda1!

 

Thanks for your quick response!

 

When a user accesses the theme editor, a "Theme Session'' is created. Sometimes if you have any broken HTML, this can result in this error you're seeing.

 

Have you made any recent changes to your theme? If so this might be what's happening. I'd encourage reaching out the live support here at this link that they can help you revert any changes or troubleshoot this further. Please follow the prompts given by the virtual Help Center assistant in order to access our live chat support. Thanks so much! 

 


hey thanks for sharing this informational stuff, i was also facing same issue as i was using starter plan but when i tried to open this it may be a broken link or anything else so i cleared the cache and do this again at that time customization tab start working fine. 

g2392
Visitor
1 0 0

@Maz wrote:

Hey, @nanda1!

 

Thanks for your quick response!

 

When a user accesses the theme editor, a "Theme Session'' is created. Sometimes if you have any broken HTML, this can result in this error you're seeing.

 

Have you made any recent changes to your theme? If so this might be what's happening. I'd encourage reaching out the live support here at this link so that they can help you revert any changes or troubleshoot this further. Please follow the prompts given by the virtual Help Center assistant in order to access our live chat support. Thanks so much! 

 


hello gratitude for sharing this educational stuff, I was likewise confronting same issue as I was utilizing starter plan however when I attempted to open this it very well might be a wrecked connection or whatever else so I cleared the store and rehash this around then customization tab begin turned out great.

azamgill
Shopify Partner
323 47 75

Hey @nanda1 

You may try to duplicate your theme and edit the new theme. 

Thanks

Azam Gill
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nanda1
Shopify Partner
6 0 0

I have tried to do that, but theme doesn't copy completely. It shows blank

azamgill
Shopify Partner
323 47 75

Then wait for some hours, it will work. 

Azam Gill
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nanda1
Shopify Partner
6 0 0

I have been trying this for too long, still not resolved

 

azamgill
Shopify Partner
323 47 75

Very sorry to hear this.

it's really strange if none of your themes is opening. Would you like to share the store access? 

 

Azam Gill
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Maz
Shopify Staff
1229 130 184

Hey, @nanda1!

 

Are you still experiencing this issue?

 

For some context, if you're using the Shopify Starter plan, then you won't be able to customize this theme. The Starter plan only allows you to use the start theme.

 

If you still need some help, I'd recommend checking in with live support here at this page. They will be able to help troubleshoot your account for you.

 

All the best!

Maz | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog