Shopify Theme Customization is not opening

[nanda1]

Hello, I am not able to open my customization of live theme, whenever i try to open it show like below

[webwondersco]

@nanda1 , Hope you are doing well.

Please try clearing the catch memory and cookies of your browser. once you are done with these then try to open customize screen.

[nanda1]

It doesn't work, I have tried in this way so many times. Only my live theme Customization is not working.

[webwondersco]

Does your store front work fine for your live website? does your internet connection have a good bandwidth?

[nanda1]

yes, it works fine in front work for live site and i also can edit code. But only i cant open my customization and also can't duplicate the live theme properly. It showed blank after duplicate. My internet connection has a good bandwidth

[webwondersco]

Okay got iy.

check your Shopify status by logging in to your store.

https://www.shopifystatus.com/

IF everything is fine and still you are facing such issue then contact to shopify support team.

[Maz]

Hello, @nanda1!

Thanks for your post!

Can you tell me on which plan are you on? Is it the Starter, Basic or any of the plans here?

Could you also tell me which theme this is? Looking forward to your response!

[nanda1]

I am using "Venedor version 2.0 premium theme"

[Maz]

Hey, @nanda1!

Thanks for your quick response!

When a user accesses the theme editor, a "Theme Session'' is created. Sometimes if you have any broken HTML, this can result in this error you're seeing.

Have you made any recent changes to your theme? If so this might be what's happening. I'd encourage reaching out the live support here at this link so that they can help you revert any changes or troubleshoot this further. Please follow the prompts given by the virtual Help Center assistant in order to access our live chat support. Thanks so much! 

[jamesjenny]

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@Maz wrote:

Hey, @nanda1!

Thanks for your quick response!

When a user accesses the theme editor, a "Theme Session'' is created. Sometimes if you have any broken HTML, this can result in this error you're seeing.

Have you made any recent changes to your theme? If so this might be what's happening. I'd encourage reaching out the live support here at this link that they can help you revert any changes or troubleshoot this further. Please follow the prompts given by the virtual Help Center assistant in order to access our live chat support. Thanks so much! 

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hey thanks for sharing this informational stuff, i was also facing same issue as i was using starter plan but when i tried to open this it may be a broken link or anything else so i cleared the cache and do this again at that time customization tab start working fine. 

[azamgill]

Hey @nanda1 

You may try to duplicate your theme and edit the new theme. 

Thanks

[nanda1]

I have tried to do that, but theme doesn't copy completely. It shows blank

[azamgill]

Then wait for some hours, it will work. 

[nanda1]

I have been trying this for too long, still not resolved

[azamgill]

Very sorry to hear this.

it's really strange if none of your themes is opening. Would you like to share the store access? 

[Maz]

Hey, @nanda1!

Are you still experiencing this issue?

For some context, if you're using the Shopify Starter plan, then you won't be able to customize this theme. The Starter plan only allows you to use the start theme.

If you still need some help, I'd recommend checking in with live support here at this page. They will be able to help troubleshoot your account for you.

All the best!