Shopify took money even after i cancelled subscription

May7
New Member
1 0 0

I started shopify on August to try it out however i did not get much result so i decided to end the subscription. But it has been still taking money from my account for THREE MONTHS now for €35.67 per month, overall price of €107. I have closed it already but why does it still take money? I have not used shopify at all for that three months thinking it was closed and now i find out its been taking money. How do i get all that money back? Please heelp. 

Reply 1 (1)
Ollie
Shopify Staff
400 47 72

Hey @May7.

Thanks for reaching out.

I appreciate the context that you have shared as that is helpful. In order for us to take a look into the store/account that is in question, we will need you to reach out to our support by logging into your store using our Contact Us page. This will allow us to securely verify you as the store owner before discussing the situation with a Support Advisor.

Let me know if you have any questions or concerns.

Ollie | Social Care @ Shopify 
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