Shopify took my money thanks alot

[Jakekim]

Im only 14 and all I was trying to do was play around with shopify and do a free trial for 3 months. but one month in, I noticed that they took 1.37$ twice from my bank account when one month didnt even end?. And i was so suprised they took 40$ from me when i literally thought it was free trial for 3 months. this made me lose my mind i need my money back please and thank you. please help me out i worked hard for that money.   

[Jakekim]

i contacted your gmail please help me out thank you

[Skye · Accepted solution]

Hi, @Jakekim 

That is definitely stressful. 

This does, however, sound like expected behaviour. Shopify bills every 30 days. Thus, because some months have a different amount of days, you might see two charges in one month. Take May for example, you may see a charge on May 1st, and May 31st, depending on the date in which your store was created. 

If you were charged $40, your 3 month (3 billing cycle) trial has most likely ended, or you are using some paid apps. If you don't plan on continuing we recommend closing the store by heading to Settings > Billing > Close Store. Make sure to follow the prompts on screen to ensure you have successfully closed your account.

In the meantime, please reach out to our live team via chat to inquire about a refund. visit our Help Center and log in to your account to create a support request through live cha. Once you have logged in to your account, type your request in 'Ask about a topic', scroll down to 'Get Support', and then click 'Continue.'

[Jakekim]

thank you for your help. I cant find "ask about a topic"