Shopify Unlicensed Theme

Shopify Unlicensed Theme

CultureWeaves
Visitor
1 0 0

Help! Unlicensed Theme Warnings

Hi Shopify Support Team,

 

I hope you can help me with this. I've been getting some emails from a Shopify partner saying I'm using an unlicensed theme, but I'm pretty sure I'm using a theme I got from Shopify

I'm a bit freaked out because I don't know if these emails are legit or some kind of scam.

I'm worried and could really use your help to sort this out.

egin to limit certain functionalities, including:

Thanks so much!

Please Help me out

Reply 1 (1)

Moira
Shopify Staff
2118 230 337

Hey @CultureWeaves,

 

If you're using a Shopify-made theme that is completely free, then it makes little sense that a Shopify Partner would be reaching out to you regarding your theme and it being in violation of a copyright, especially since the theme was one made by Shopify, and not by a Partner. As I'm unable to authenticate you here, or access your store, so I can't see exactly what theme you're using, but if it's from our Shopify Theme Store then this email should be ignored.

 

If possible, can you share the email address that sent you this email here with us? I suspect that this email could be a phishing attempt, but it's hard to say for certain without seeing the email address used to contact you.

Moira | Social Care @ Shopify
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