Shopify Verification Payment Failure Error

[dannyukstressed]

Looking for some help here... Our store is currently 'frozen' due to shopify being unable to charge/process the card that's on the account for monthly fees, etc.

We've clicked on the 'verify and pay' button in the top right of the frozen page & it shows a turning circle for about a second then goes back to the standard 'verify and pay' black button?  It's not giving any error message in relation to the card, fund available etc (all the usual has been checked, spoken to bank etc).  Even went as far as replacing card, upon doing so the card 'verified' and requested to take £0 transaction successfully (verifed & approved on banking app) however when attempting after this to pay the outstanding bill, it repeats the verify and pay button issue as above?

I'm getting zero updates from shopify support apart from saying billing team are aware & I should get updates but last update was over 3 days ago and my store is offline due to this shopify error.

First line support, or at least one person confirmed this is a shopify issue and the team are working on a fix, however other support chat team did not verify this..