Shopify Website Photos Not loading on Desktop

Solved

Shopify Website Photos Not loading on Desktop

JessikaL
Visitor
2 0 1

Hello, tonight my website stopped loading on my desktop browser. I tested it on another computer at home and it did the same thing. 

the URL is deadiajewelry.com

 

And yes, I have followed all the standard advice: tried to load the site on Safari, Chrome and Firefox. I have used both public and private/incognito mode. I have cleared the browsers cache and cookies and the problem persists. Strangely, the website is loading on mobile just fine. 

I am not sure if this is affecting all desktop users or if it’s just my IP address or ISP. But I am panicking! Hoping it will resolve itself but the time I wake up in the morning but just in case it doesn’t, I thought I’d check here. 

photos attached, screenshots are from desktop view on chrome (through my phone) because I’m away from my computer. 

IMG_1751.png

IMG_1751.png

Accepted Solution (1)

Moeed
Shopify Partner
5917 1606 1913

This is an accepted solution.

Hey @JessikaL 

 

There seems to be some JavaScript issues in your website that I can see at the moment, this might have been caused because of some recent code changes you did or any recent app you installed. If this doesn't fixes it then I highly recommend you to hire a Shopify developer who can help you out with that. Feel free to let me know if you want me to help you out and I would be more than happy to give you a helping hand.

 

Best Regards,

Moeed

- Get a quick Shopify quote – Click here!

- Need a Shopify Specialist? Chat on WhatsApp

- Custom Design | Advanced Coding | Store Modifications


View solution in original post

Replies 2 (2)

Moeed
Shopify Partner
5917 1606 1913

This is an accepted solution.

Hey @JessikaL 

 

There seems to be some JavaScript issues in your website that I can see at the moment, this might have been caused because of some recent code changes you did or any recent app you installed. If this doesn't fixes it then I highly recommend you to hire a Shopify developer who can help you out with that. Feel free to let me know if you want me to help you out and I would be more than happy to give you a helping hand.

 

Best Regards,

Moeed

- Get a quick Shopify quote – Click here!

- Need a Shopify Specialist? Chat on WhatsApp

- Custom Design | Advanced Coding | Store Modifications


JessikaL
Visitor
2 0 1

Thank you so much, you helped me narrow it down. It was because I turned on Rocket Launcher in Cloudlfare yesterday and it broke my site on desktop. I turned it off and it promptly worked again.