Shopify website won't let me log out

[LindsayMorris]

I'm tring to see if a customer from Canada can get a product shipped to them.  So I try to buy a product on my website.  But my website remembers my name and email - and I cannot find a way to tell it to treat me as a new customer, so i can enter a shipping address in canada.

How do I get my shopify website to forget me?

[Ahmad31]

1. Clear Cookies and Cache

Shopify stores session data in your browser. To "forget" your information:

1. Open your browser settings.
2. Navigate to Privacy > Cookies and other site data.
3. Clear cookies specifically for your store's domain or clear all cookies (note this will log you out of other websites too).

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2. Use Incognito or Private Browsing Mode

Most browsers offer a private browsing mode that doesn't retain session data:

1. Open your browser in Incognito Mode (Ctrl+Shift+N on Windows, Command+Shift+N on Mac).
2. Visit your store and proceed with your test order.

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3. Test Using a Different Browser or Device

Another quick way to bypass saved session data is to:

• Open your website in a different browser.
• Use a different device (like a mobile phone or tablet).

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4. Log Out of Your Customer Account

If you're logged in to a customer account on your store:

1. Scroll to the Account section (or wherever your login/logout button is).
2. Log out to ensure your session is reset.

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5. Disable Autofill in Your Browser

If your browser autofills your details:

1. Go to your browser settings.
2. Disable autofill or delete saved data related to your name and email.

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By following any of these steps, Shopify will treat you as a new customer, allowing you to test the shipping process with a new address.

[LindsayMorris]

Best answer: use incognito mode.

[Ahmad31]

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