Shopify will not collect fees from Ukrainian merchants and partners. How can i get this opportunity?

[AnnaKo]

Hello. I'm from Ukraine. A few days ago in Notion I saw the news that Shopify will not collect fees from Ukrainian merchants. I registered the store 2 months ago, so I paid for 2 months of the Basic plan. How can I get free access to this plan? And is it possible?

[Shay · Accepted solution]

Hi @AnnaKo, thank you for reaching out about this! You are correct that as of March 8th merchants whose business is in Ukraine, or who recently fled Ukraine, are having their fees waived for the time being. 

If you have not received a credit to your account for this (check account owner email and spam/junk) then definitely reach out to our live support to have your store reviewed for eligibility. 

You can reply back to your most recent billing email as well to have our support team review this for you. 

Wishing you, your family and friends all the best during this unsettling time. 

[AnnaKo]

Thanks a lot, @Shay 

[soapfantasymold]

Hello. I'm also from Ukraine. I can’t find in live support exactly where to click. There is a virtual support center that cannot answer my question. Thank you.

[Shay]

Hi @soapfantasymold 

To connect with our authenticated support just let the AI chat bot know what you need help with. It will provide you with some resources in the Help Center and you can let it know that you still need help. From there it should connect you with our live chat support. 

[soapfantasymold]

Thank You 🙂

[valic]

Shopify does collect fees from Ukrainian businesses starting from Dec 2, 2024. They emailed everyone saying they decided to stop offering free plans on October 28, 2024.

[soapfantasymold]

Well. I think I can thank them for this opportunity. This support was very helpful. Thank you.