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Shopify will not collect fees from Ukrainian merchants and partners. How can i get this opportunity?

AnnaKo
Tourist
5 0 1

Hello. I'm from Ukraine. A few days ago in Notion I saw the news that Shopify will not collect fees from Ukrainian merchants. I registered the store 2 months ago, so I paid for 2 months of the Basic plan. How can I get free access to this plan? And is it possible?

Accepted Solution (1)

Shay
Shopify Staff
2645 430 554

This is an accepted solution.

Hi @AnnaKo, thank you for reaching out about this! You are correct that as of March 8th merchants whose business is in Ukraine, or who recently fled Ukraine, are having their fees waived for the time being. 

 

If you have not received a credit to your account for this (check account owner email and spam/junk) then definitely reach out to our live support to have your store reviewed for eligibility. 

 

You can reply back to your most recent billing email as well to have our support team review this for you. 

 

Wishing you, your family and friends all the best during this unsettling time. 

Shay | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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Replies 5 (5)

Shay
Shopify Staff
2645 430 554

This is an accepted solution.

Hi @AnnaKo, thank you for reaching out about this! You are correct that as of March 8th merchants whose business is in Ukraine, or who recently fled Ukraine, are having their fees waived for the time being. 

 

If you have not received a credit to your account for this (check account owner email and spam/junk) then definitely reach out to our live support to have your store reviewed for eligibility. 

 

You can reply back to your most recent billing email as well to have our support team review this for you. 

 

Wishing you, your family and friends all the best during this unsettling time. 

Shay | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

AnnaKo
Tourist
5 0 1

Thanks a lot, @Shay 

soapfantasymold
Visitor
2 0 0

Hello. I'm also from Ukraine. I can’t find in live support exactly where to click. There is a virtual support center that cannot answer my question. Thank you.

Shay
Shopify Staff
2645 430 554

Hi @soapfantasymold 

 

To connect with our authenticated support just let the AI chat bot know what you need help with. It will provide you with some resources in the Help Center and you can let it know that you still need help. From there it should connect you with our live chat support. 

Shay | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

soapfantasymold
Visitor
2 0 0
Thank You 🙂