I have been canceling my subscriptions with Shopify agents way before the bill is due, And either way, I always get charged also a merchant for Shopify called "ViaGlamour" charged us $50 for using his app for 1-2 days, They had a fake phone number and also no support. Either Email or phone number. I'm tired of this. Moving to another platform just looking to see If I can sue Shopify.
I'm sorry to hear about your experience! In regards to cancelling the Shopify subscriptions, you definitely should not be getting charged if you have cancelled. I just want to check, have you deactivated and closed down your store completely? If your store is still active then you will continue to be charged until it is closed as our system will pick up any open stores as still being active and using the platform.
With the app that you have been charged for, this looks to be a third-party app so Shopify don't have access to their support or pricing systems. However, if you reach out to our team, they can look into this for you and launch an investigation if necessary!
I have the same problem
I want to cancel my subscription plan and delete my account and they say I can't
If it continues I will sue them
The worst customer service I have ever seen
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