Should I switch back my payout account after a declined return?

jtemzusa
New Member
16 0 0

I changed my payout account from A to B a few days ago, but before I changed it, I got a return on the amount I was paid. I think Shoppify requested the money back to my B account, but B declined. In this case, should I change it back to A?

Reply 1 (1)

Mac
Shopify Staff
1670 169 268

Hi, @jtemzusa!
Thanks for reaching out in our Community Forums and for sharing your concern.

 

I understand that you recently changed your payout accounts, but there may have been a pending payout or a similar issue during this process. In this case, the best course of action would be to reach out to our support team. They will need to access your account to gather more information and provide the necessary assistance. While we are unable to offer account-specific support through the Community Forums, we would be more than happy to continue assisting you through our Help Center. To access our live support, you can ask the Virtual Shopify Assistant to "contact support." It will then guide you on the next steps to connect with a team member who can provide further assistance.

 

If you have any other questions or concerns, please don't hesitate to let us know. We're here to help!

Mac | Social Care @ Shopify 
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