Show All tab still showing out of stock items

[NDGS]

I have everything set up in Collections to only show if Inventory stock is above 0, yet if Show All tab is chosen they show up. Is there any way to fix that or do I just need to remove the Show All tab?

[Summer]

Hey, @NDGS!

This is Summer from the Social Care team at Shopify. Welcome to Shopify Community!

From what you've described, it sounds like a different collection is linked to the Show All tab or menu item. Since you have set all collections to only show products with inventory stock above 0, there's a likelihood that the collection linked is the default catalog page. This default catalog page is a collection that comes with every Shopify store and contains all the products in the store. If this is the case, you can simply change the link of the menu item, or delete the menu item entirely. To check if the catalog page is linked, you can either check the URL on your website or check the link in the Navigation page in your admin. You may find the steps to do this below.

Check the URL on the website

1. Go to your website, and open the collection page in question. In this case, it's the Show All menu item.
2. Look at the URL bar and see if the URL says /collections/all after your domain name. For example: your-store.com/collections/all. If it has this URL, that means the catalog page is linked and it's expected that all products will appear.

To check that the catalog page is connected to that page with the alternative method, and to also change the link, you can go over the following steps.

Check the link on the Navigation page and edit it

1. In your Shopify admin, go to Online Store > Navigation.
2. Select the menu that you're currently using in your header. This may be the Main menu.
3. Click Edit beside the menu item in question, and see if Link has All products underneath it, like this image from a test store. 
4. If it says All products then that means it's definitely linked to the catalog page.
   • To change the collection, you may click the Link box, select Collections in the dropdown menu that appears, and click the collection you want it to show.
   • To delete the menu item, you may click Delete beside the menu item.
5. Click Save menu.

If you find that the URL does not have the your-store.com/collections/all format, it's worth double-checking the linked collection already has the desired conditions. You may go to Products > Collections and see if the collection has the correct conditions under the Product conditions column. If it doesn't, you may add the condition by referring to this guide.

If everything is set up correctly, the correct collection is linked and the collection has the appropriate condition, then it's best we take a look at the collection in your admin and investigate. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. In this case, please visit https://bit.ly/3cJkx8V and log in to your account to create a support request.

It's a great idea to hide the products when they're out-of-stock, especially if you don't plan to stock them again, however, if you plan to restock them, especially soon, it's more beneficial to keep them on your website. Even though a product is sold out, that doesn't mean you have to miss out on sales. You can offer pre-orders so customers can purchase the product while you're working on getting it restocked. This can lock in some sales and will allow you to determine the demand for the product, making it easy to forecast inventory. You can add this feature to your store by using preorder apps. Alternatively, you can enable back-in-stock notifications so customers are notified once the product is restocked. This is another way to secure sales as the customers who sign up for these alerts have the intent to purchase. You can enable back-in-stock notifications by using back-in-stock apps.

I hope this helps! If you have any other questions, please feel free to respond to this post.