Solved

Show more button is not working on collection pages

Hamzaa
Shopify Partner
20 3 4

Hi,

I am facing an issue with my collection page. Someone complained to me that the show more button is not working on the collection page on Safari Browsers. I have also checked it by myself and it's working fine but I want to confirm that if it is working or not. Can anyone please check and let me know if it is working fine? 

Here is my link to the collection page https://www.interiorsecrets.com.au/collections/dining-room-furniture .

I will be happy if anyone assists. Thank You.

Regards,

Hamza

SEO Expert
Accepted Solution (1)

Olivia
Shopify Staff
1698 146 303

This is an accepted solution.

Hi, @Hamzaa!

 

Thanks for your question.

 

I tested this out on several browsers, including Safari, and I wasn't able to replicate the issue either. With that being said, it's possible that the user was experiencing a local error that prevented more products from loading.

 

When that happens, it's best to have the user attempt a few local troubleshooting steps such as:

 

  • Update and restart their browser
  • Clear cache and cookies
  • Test from a private/incognito window
  • Try another browser

Regardless, I'm happy to confirm that there's nothing to worry about. Please let me know if you have any other questions I can help with.

 

Warm regards,

Olivia | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

View solution in original post

Replies 4 (4)

Olivia
Shopify Staff
1698 146 303

This is an accepted solution.

Hi, @Hamzaa!

 

Thanks for your question.

 

I tested this out on several browsers, including Safari, and I wasn't able to replicate the issue either. With that being said, it's possible that the user was experiencing a local error that prevented more products from loading.

 

When that happens, it's best to have the user attempt a few local troubleshooting steps such as:

 

  • Update and restart their browser
  • Clear cache and cookies
  • Test from a private/incognito window
  • Try another browser

Regardless, I'm happy to confirm that there's nothing to worry about. Please let me know if you have any other questions I can help with.

 

Warm regards,

Olivia | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Olivia
Shopify Staff
1698 146 303

Thanks for accepting my reply as a solution @Hamzaa!

 

I trust that means you were able to resolve this, but if anything else comes up please let me know.

 

Warm regards,

Olivia | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

lauren_tifft
Visitor
1 0 0

Hi Olivia - My team has been experiencing the same issue. We're able to replicate it on multiple laptops (cleared cache, incognito, and different browsers). Do you have any other suggestions?

Blair
Shopify Staff
1853 253 223

Hi @lauren_tifft,

 

Thanks for reaching out to the Community! I'd be happy to provide some assistance with this, to ensure ti gets resolved.

 

If you have attempted all of the troubleshooting steps listed above but continue to experience issues, please feel free to connect with us directly. This will allow our support team to investigate further, as we wouldn't have access to any account specific information through the Community. They will be able to ensure this gets resolved as quickly as possible. 

 

To connect, you can: 

 

- Head over to our Help Center: https://shopify.link/KWb8
- In the virtual assistance chat box, type 'Contact Support'
- This will prompt you to log into your shop
- Once logged in, you will see the option to chat with an advisor

 

Please let me know how it goes!

Blair | Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog