Show more button is not working on collection pages

[Hamzaa]

Hi,

I am facing an issue with my collection page. Someone complained to me that the show more button is not working on the collection page on Safari Browsers. I have also checked it by myself and it's working fine but I want to confirm that if it is working or not. Can anyone please check and let me know if it is working fine? 

Here is my link to the collection page https://www.interiorsecrets.com.au/collections/dining-room-furniture .

I will be happy if anyone assists. Thank You.

Regards,

Hamza

[Olivia · Accepted solution]

Hi, @Hamzaa!

Thanks for your question.

I tested this out on several browsers, including Safari, and I wasn't able to replicate the issue either. With that being said, it's possible that the user was experiencing a local error that prevented more products from loading.

When that happens, it's best to have the user attempt a few local troubleshooting steps such as:

• Update and restart their browser
• Clear cache and cookies
• Test from a private/incognito window
• Try another browser

Regardless, I'm happy to confirm that there's nothing to worry about. Please let me know if you have any other questions I can help with.

Warm regards,

[Olivia]

Thanks for accepting my reply as a solution @Hamzaa!

I trust that means you were able to resolve this, but if anything else comes up please let me know.

Warm regards,

[lauren_tifft]

Hi Olivia - My team has been experiencing the same issue. We're able to replicate it on multiple laptops (cleared cache, incognito, and different browsers). Do you have any other suggestions?

[Blair]

Hi @lauren_tifft,

Thanks for reaching out to the Community! I'd be happy to provide some assistance with this, to ensure ti gets resolved.

If you have attempted all of the troubleshooting steps listed above but continue to experience issues, please feel free to connect with us directly. This will allow our support team to investigate further, as we wouldn't have access to any account specific information through the Community. They will be able to ensure this gets resolved as quickly as possible. 

To connect, you can: 

- Head over to our Help Center: https://shopify.link/KWb8
- In the virtual assistance chat box, type 'Contact Support'
- This will prompt you to log into your shop
- Once logged in, you will see the option to chat with an advisor

Please let me know how it goes!