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Showing Shipment Status on Orders Page

ahalekelly
New Member
2 0 0

The Orders page has a Fulfilment Status column that just says Fulfilled or Unfulfilled. But is there any way to be able to see whether an order is In Transit, Delivered, or has an issue from the Orders page without having to go to the page for each order?

Replies 4 (4)
Mac
Shopify Staff
Shopify Staff
943 95 142

Hi, @ahalekelly

Thanks for reaching out in our Community forums and for sharing your concern, I’d be happy to share some additional information. 

 

You mentioned that you would be interested in finding a solution that allows you to view the up-to-date status of an orders shipping information directly from your Orders page. Currently, the shipping details will be shown by clicking on the tracking number link in the fulfillment section of each order. However, I completely understand how this would save time and I will definitely be happy to share your feedback with the appropriate team once I gather some more details. 

 

Are you able to share some additional information as to how you are currently fulfilling orders? Are you adding a tracking number after you fulfill an order, or are you are buying a shipping label through Shopify Shipping? Following the latter will allow the tracking numbers to be added automatically, which in turn, will save you some extra time. 

 

While on the topic, in terms of customer facing resources, have you thought about adding a "Track My Order" section on your website? 

 

Feel free to reply back to this thread with any questions or updates and we can continue our conversation further!

 

 

Mac | Social Care @ Shopify 
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ahalekelly
New Member
2 0 0

Thanks Mac! I buy my shipping labels through Shopify. The issue isn't with the customer support workload, I want to be able to scan through my orders and proactively see if there's been a shipping issue with any of the orders.

Mac
Shopify Staff
Shopify Staff
943 95 142

Hi again, @ahalekelly

Thank you for your response! 

 

I really appreciate the clarification and for confirming a few additional details. I can absolutely see how having access to this information via a live feed directly from your Orders page would be beneficial, or how having a small notification alongside the pending order would allow you to monitor the potential shipping issue. Circling back to our customers perspective, I would like to add that most carrier do inform the customer of any shipping delay via email or text notification, so that would improve issue avoidance and transparency with your customers. 

 

I have shared your feedback with our developers and put in a feature request on your behalf. If this change is implemented in the future, it will be added to the Shopify Changelog.

 

Let me know if you have any additional concerns or questions! 

Mac | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Ceven
New Member
2 0 0

Hey, I will recommend you a helpful tracking app, Track123.

I have used it for a few days, and I can see the delivery status of my orders easily in one place rather than go to the page for each order. What's more, I can identify any delays or exceptions through the dashboard in it.

It offers a free option (you can track 50 orders without any payment). I think it's an opportunity to have a try~

 

Keep learning in my lifespan.