Showing Wrong Price - But shows correctly in checkout

Showing Wrong Price - But shows correctly in checkout

mcgifts3
Explorer
69 0 12

Hello, Whilst being on the homepage or product pages...

the prices are shown as a discounted and messy price.

 

Once you see the cart or sometimes only the checkout page, that is when the price is corrected.

 

im clueless, please help in simple terms as it seems im not that bright towards this

many thanks

 

 Screenshot 2023-11-19 233549.jpg

Replies 8 (8)

Dan-From-Ryviu
Shopify Partner
12018 2348 2527

Hi @mcgifts3 

Could you drop that product page link here to check?

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mcgifts3
Explorer
69 0 12

It happens to all products on all pages

Dan-From-Ryviu
Shopify Partner
12018 2348 2527

Have you using a currency convert app? 

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mcgifts3
Explorer
69 0 12

Hey Dan,

no - i manually set prices for UK, USA & International through

Shopify Settings - Markets

Dan-From-Ryviu
Shopify Partner
12018 2348 2527

So I guess this is currency symbol issue. In your product page, price appears in GPB but in checkout, it appears in USD but symbol still showing as GBP.

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mcgifts3
Explorer
69 0 12

initially i had suspected similar that it was showing the international price whilst having the £ sign due to the discounted price - but it's actually more than a %20 discount from the international price which is super deceiving. 

 

I'm glad it corrects itself within checkout, and sometimes in cart... 

but im totally baffled.

 

Would it be worth me changing my primary markets and then possible switching it back to original in hopes for a fix?

 

or to possibly try a currency converting app?

 

i hope there's a better long-term fix than these...

is there anything you can recommend?

ngshengkee
Shopify Partner
3 0 0

I am experience the same issue, did you figure out how to resolve the issue?

mcgifts3
Explorer
69 0 12

I just erased all markets except 1 primary, then used currency converter app