All things Shopify and commerce
Good evening, am in need of help our site, I believe has been hacked, I
We no longer have access to our shopify site and are not able to get help customer service support
all of our call backs have gone straight to voicemail for some reason, so we can't retrieve a human
And we are receiving purchases tonight. And our shopify site has vanished, its still active on the domain
but when we try to log in we are Denied Access.
Why aren't there safety measures or recovery systems in place in case of theft or break ins.
Is there anyone out there that can help, this is agony.
Didn't you enable 2FA for your store?
- Helpful? Like or Accept solution, - Coffee Tips or Paypal Tips ☕️ ☕️
- Ryviu - Product Reviews app, collect product reviews, import reviews from AliExpress, Amazon, Etsy, Shopee and Walmart and CSV.
- Lookfy app: Create Image Lookbook, Photo Gallery with product hotspots
- Enjoy 1 month of Shopify for $1. Sign up now
I did. We fixed it. But was trivial to get support I had to create a new site just to access human support.
Hi, @hauteoc.
Welcome to the Shopify community and thanks for sharing this with us.
I can definitely understand the situation you're experiencing is not ideal and understand the urgency to have this resolved. Rest assured, I'll do my best to provide what safety measures we provide and how to receive support.
Since you're unable to retrieve access to your account, I'll share the steps below on how to reach our support team.
Here are steps you can follow to help secure your compromised account:
I'd also like to share what safety measures we provide to ensure the security and safety of your account. Two-step authentication (also known as two-factor authentication or multifactor authentication) provides a more secure login process. Two-step authentication makes it much more difficult for an unauthorized person to access your account. Even if someone else learns your password, they won't be able to log in without the second step. Two-step authentication provides extra security in case anyone other than you attempt to log in to your Shopify admin using your account. When you attempt to log in, you need to complete two separate steps:
Some additional measures to protect your account from risk are:
Lastly, here are some helpful resources outlining the process of securing your account that I've shared above.
Account security resources:
Please let us know if you're experiencing issues accessing the help center or have additional questions.
Victoria | Shopify
- Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as an Accepted Solution
- To learn more visit the Shopify Help Center or the Shopify Blog
Portrait of Stephen positioned next to an image of planet Earth, with the Stephen's World ...
By JasonH Mar 18, 2024Digital marketers and app developers have tracked activity in apps and websites for yea...
By Ollie Mar 13, 2024February was an exciting month with Shopify Editions, informative webinars, and more! F...
By JasonH Mar 7, 2024