Site still inactivated?

Site still inactivated?

md1231
Tourist
8 0 1

I made a new store and purchased a new domain on the first of the year. I verified my email. The next morning it was inactivated and i was asked to submit an appeal, which I promptly filled out. i have since had several different chats with reps about the issue who have promised to escalate the issue. I’ve also submitted two more appeals with more details. my site is still inactive after almost a month. 

Replies 2 (2)

rajimulislamjoy
Shopify Partner
412 41 73

@md1231  Sorry to hear about your issue. Since you've already appealed and followed up multiple times, I’d recommend reaching out directly to Shopify’s Account Integrity team via email or asking support to escalate the case to them specifically. They’re the ones who handle store inactivation issues. Persistence is key—hope this gets resolved for you soon!

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md1231
Tourist
8 0 1

Do you know the direct email for the account integrity team? Thing is, the issue was escalated a few times already.