Does anyone know if I utilize a SMS marketing app to send out delivery updates to my customers do I need to go into my shopify settings and change anything?
Hi @AceBeauty! Perhaps i can help you with this answer: when your customers place an order on your Shopify store, they automatically get the option to set email as a default to receive shipping updates to. So each time there is a delivery update, they get a notification on their email.
If you wish to change this to SMS, you can give them an option to receive delivery updates by text instead. Customers who then choose to opt for SMS notification, can enter their phone number and give permission to receive updates. Then, they will receive shipping updates by text.
By integrating third party SMS marketing apps such as VertexSMS, you can do much more. Expanding your business with one of the most effective ways of marketing - SMS campaigns, you can connect to your customers for new product launch updates, e-commerce promotions and give your sales a boost.
Unfortunately Shopify removed it's built in SMS capabilities recently.
You could install a third party apps for SMS updates for delivery.
We could also help you with the same, with Airnote you could setup automated SMS and WhatsApp notifications for Order and Shipping updates.
Just try Airnote once, adding the link to app here https://apps.shopify.com/airnote-notifications
Hope this resolved your issue, Thanks.
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