SMS not subscribed even after providing number on checkout

SMS not subscribed even after providing number on checkout

piyush_softude
Shopify Partner
5 0 2

Customer has provided number and selected 'Text me with news and offers' option on checkout page but still Marketing status is set to 'SMS not subscribed'.

 

Double opt-in is on.

All required policies are set.

SMS is enabled in Marketing options.

 

Please let me know if I am missing something?

Replies 8 (8)

FrenchEcom
Visitor
3 0 0

Hello, I have the same problem, how have fixed this problem ? 

Tessaclark
Visitor
2 0 1

I'm having the same issue.

onyxAi
Visitor
3 0 0

I'm having the same issue can we get some eyes on this??

Victoria
Shopify Staff
2265 154 260

Hi, @onyxAi.

 

To confirm, have you already set up a Terms of Service and Privacy Policy in your legal settings? In order to collect SMS consent, you'll need to set up these policies. You can find this information outlined in the Settings > Checkout > Marketing Options section of your Shopify admin. Here is a screenshot of this specific section for reference. 

 

If you've already completed this step then our Support team may need to take a more detailed look at your store's settings. Please reach out to our team via the Shopify Help Center, to create a support request. 

Victoria | Shopify 
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onyxAi
Visitor
3 0 0

Hi Victoria, Thanks for the quick reply. I do have my TOS and privacy policy completed however it still is not working. I was tearing my hair out talking to the shopify chatbot.

 

1. it couldn't answer my questions.

2. it kept directing me to support that didn't seem relevant to my query.

 

Can you please help me get this resolved. or start an email chain with me and someone who can help 

 

Thank you!

 

 

Victoria
Shopify Staff
2265 154 260

Thanks for your reply, @onyxAi.

 

When accessing the Help Center link, could you try typing 'Account Support' or 'Speak to a Support Advisor' into the chat box of the Help Center Assistant? This should bring up options for you to select and be able to connect via live chat with a Support Advisor. Please let us know if this works. 

Victoria | Shopify 
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onyxAi
Visitor
3 0 0

Nope its refusing to connect me to support and I want to throw up on my keyboard this system is so infuriating. If you are looking for a new team to build your chatbot please reach out/connect me to who's in charge of this system info@onyxai4biz.com. I run an agency that builds chatbots and this chatbot experience is so bad its making me physically ill. 

Victoria
Shopify Staff
2265 154 260

I appreciate you trying those methods to connect with our team. Thank you for expressing your feedback. I'll be sure to pass this along to our product development team.

 

Could you try using this direct link to create a support request?

Victoria | Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog