Social Media Button is not working on my Shopify website

[Chrisk6]

Hi Guys

My Facebook link is not working correct on my shopify website.  When your using a mobile phone to view the webiste and you press the facebook link at the bottom you get the thumps up error page.  Can anyone help with this?

www.christmastree.hk

https://www.facebook.com/christmastreehongkong/

Thanks

[Dani]

Hi @Chrisk6,

Dani here from Shopify!

I took a look at your site, and I did receive an error on mobile. But when I tried on my desktop I was actually taken to our Shopify Facebook page. Would you be able to review the link in your Theme settings? To access this:

• Go to your theme editor (Online Store > Themes > Customize)
• Select Theme settings from the menu on the left
• Select Social Media

Here, you should be able to review the URL in the Facebook category. You'll want this to link directly to your Facebook page. I tested the address you added in your question https://www.facebook.com/christmastreehongkong/ and received an error saying this content isn't available right now:

To confirm, have you published this Facebook page? You'll want to do publish the page so that your customers will be able to view it.

Are you planning to use Facebook for marketing your store? If so, I'd definitely take a look at this blog post to get started!

I'd love to hear from the community to see if anyone else has some ideas on using Facebook to leverage your business!

All the best,

Dani

[Organicideology]

Hi, my social media bottom is also not working, when I click in the bottom goes to a erro page, can someone help me with it?

[Akbrass]

Hello, 

Am encountering the same problem too here, what I think caused the error was that, the store link showed before the page link which makes it difficult, since the link is having two domains it will run to an error or the page does not exist. Have tried to check through the liquid code but was unable to find the targeting, but some other themes I use worked perfectly. So to my research, it was the Theme that added my store link before the page link I insert while customizing. Help will be needed from top guys here on where to locate the snippets or sessions that work alongside the social in the liquid thanks

Akbrass

[skeltonmfc]

I have the same problem, it leaves my website url in front of the social media URL do i get an ERROR404 does anyone no how to stop it from having my site URL before the social, im using Palo Alto theme

[RSCS1]

the solution for me was to make sure i have https://www. before my links