Re: Social Media Sharing Image Not Showing! Please help

Social Media Sharing Image Not Showing! Please help

CraftacularCrea
Excursionist
26 0 4

Hoping someone can help as I am desperately in need of it!

I have noticed the past few days that when I share a link to our store on Facebook that it no longer shows the image next to the link! 

It has always shown the image previously and as far as I know I have not changed anything.

 

the social media sharing image is all set up ash shown below and has never been changed!

 

Photo 16-02-2022, 21 18 57.jpg

 

Photo 16-02-2022, 21 18 38.jpg

 

Replies 3 (3)

AvadaCommerce
Shopify Partner
3879 840 1000

Hi @CraftacularCrea 

I would love to recommend the AVADA SEO Suite
This app helps to showcase your shop information/images when any link on your site is shared on social channels.

The feature is easy to set up and work properly. 

If you feel like my answer is helpful, please mark it as a SOLUTION. Let me know if you have any questions!

banned

Victoria
Shopify Staff (Retired)
2398 162 291

Hi there, @CraftacularCrea 

 

Thanks for reaching out with your question and sharing screenshots of the issue!

 

You've mentioned that you shared your website link on Facebook and are unable to see your social sharing image. I understand that you currently have a social sharing image uploaded within your Shopify admin and would like further clarification as to why it is not appearing.

 

When sharing links on Facebook, the Facebook crawler may scrape or cache the meta data for the link that you've shared. Within this Facebook help resource it shares further information on why images may not appear in link shares. I recommend using the Facebook debugger tool  to refresh your images and see how your images / link appear when you're sharing content on Facebook. Once you've followed the steps on how to use the debugger tool, Facebook will examine your web pages and may take some time to update with your results. 

 

Please let me know if you have any additional questions, I'll be happy to look into them.

Victoria | Shopify 
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iriswee
Tourist
4 0 0

Hi Victoria, i have the same issue where the social sharing image is not appearing when I share the link to my website. I used the FB debugger tool and this was the result it showed. I don't understand what it means though. Could you help advise pls. 

 

iriswee_0-1676482462218.png