Some merchants are encountering issues with their Shopify Admin and POS Systems 10/24/2024

[karl15]

As of last night the shopify app was showing a connection error when i tried to view recent store activity; and this morning i confirmed that i cannot reliably access the admin backend for my store (i get a 500 error or a "server error" popup three quarters of the time, one quarter of the time it loads ok). The store itself seems to up and Shopify status page says everything is operational, but something is clearly wrong, and i would rather nip it in the bud. Have tried on my phone, desktop, and using Firefox and Chrome browsers.

How do i report this problem?

[SerenaUFO]

me too, I have the same popup saying 500, server error. I cleaned all the cookies, and tried with another browser, still didnt work.

[karl15]

Just to follow up, shopify is now saying there was an error but it is resolved, however for my site it seems to have gotten worse as nothing on the back end is loading now (500 error).

[KarenFaulkner]

How do we report an issue with Shopify?
It looks like our website is working but we cannot access our orders. 
When I look at the status page for issues it says these were resolved. They need to keep looking into this because it has not been fixed. 

[JEJURI1]

There is no one available to help we can t even reach teh shopify agents now , i have 150 plus orders waiting to be shipped its such a big blunder 

[LJTurtle]

I'm getting the 500 error code too - still 'under investigation' ... 😣

[Winx_college]

Same, i got a 500 error and the issue is: Some merchants are encountering issues with their Shopify Admin and POS Systems. This is the first time I encounter problem to get to Shopify, so how long does it take for them normally to fix the problem.

[BettyF]

Shopify 500 Error - Can't log in to Admin Dashboard. Is this happening to others as well?

[MimsR]

I have the same issue, Can anyone advise what's happening? 

I tried different browsers. It only works on the app. 

[JEJURI1]

I CAN JUST LOG IN INTO THE SHOPIFY AND SEE 500 ADMIN ERRO COMPLETE ADMIN HAS DISSPEARED 

[vmms24]

Seems to be fixed, but now all products on Merchant center got errors.. will this be fixed waiting?

[JEJURI1]

Nope not fixed yet its still showing  500 admin error , complete disaster at wrong time , as we have peak season going on 

[BettyF]

On mine too

[BettyF]

It's back up now!

[the-lovina-shop]

Everytime I am log into Shopify on my Mac book safari I get this error (pasted below.) I already contacted both apple and Shopify and their only answer is to clear cookies and website history and none of that worked. My safari is up to date, as its on auto update. Has anyone else had this issue in the past or have any solutions? It would be much appreciated, thank you. 

Update your internet browser

You’re using version 17.2 of Safari, which is not supported by Shopify.

See what browsers Shopify supports

Try using a browser that automatically updates, like Chrome, Firefox, Opera, or Safari.

[Toy_Sales]

Same BS when I open a link in new tab. It's really annoying. 

[JEJURI1]

SHOPIFY BLUNDER SERVER ERROR , CANT SEE ANY PRODUCTS OR LOGIN INTO TEH SYSTEM ENTRE STAFF IS SITTING IDLE AND WE HAVE HUNDREDS OF ORDERS TO DISPATCH NO HELP FROM SHOPIFY . WHAT A SHAME ! MY PEAK SEASON IS ON FOR ASIAN FESTIVALS AND WE CANT SHIP THE ORDERS NOR VIEW THEM 

[JEJURI1]

SHOPIFY BLUNDER SERVER ERROR , CANT SEE ANY PRODUCTS OR LOGIN INTO TEH SYSTEM ENTRE STAFF IS SITTING IDLE AND WE HAVE HUNDREDS OF ORDERS TO DISPATCH NO HELP FROM SHOPIFY . WHAT A SHAME !

[vmms24]

Same problem here, and google merchant is displaying error on all products... all with no images and offers...

[Pilgrimnyc]

• No one to talk to.   Horrible customer service.   Looking for another company.   Shopify is horrible.   It keeps happening.   Over and over.  
• No phone line to speak to anyone.   Can't access chat because server is down. 
• No where to turn to. 

Rebate for lost sales?  No.  They don't care. 

Any recommendations out there for a better host?  One that has customer service?

Greedy.  Corporate Greed.  This is nonsense. 

[JEJURI1]

SHOPIFY BLUNDER SERVER ERROR , CANT SEE ANY PRODUCTS OR LOGIN INTO TEH SYSTEM ENTRE STAFF IS SITTING IDLE AND WE HAVE HUNDREDS OF ORDERS TO DISPATCH NO HELP FROM SHOPIFY . WHAT A SHAME !

[Pilgrimnyc]

THEY NEED GOVERNMENT OVERSIGHT. SHOPIFY IS A FRAUD THAT RIPS U OFF.
ENOUGH.

[JEJURI1]

Even the shopify downtime is monitored and they dont even report hoenstly about their shut downs 

[MimsR]

Try using the app, it works on mine. I was here looking if there is any eta to sort it out

[JEJURI1]

App is working but my warehouse cant access the orders they are 150 plus to be shipped , cant access anuthing in shopify , cant pull off the data from shopify to WMS

[NItram]

Have just spent an hour with 'Server Error' when simply adding an image file, less than 100KB. Happens on all browsers and formats. 

I notice this is an issue documented back to 2020 - while notes of it being solved are listed, it's obvs not resolved. 

Is there some fix or guidance please? Otherwise might have to try something else. 

If this in idicative, I cannot run a business on something this sensitive and requiring this much effort for basic tasks...

Now, the site won't even load. 

Thank you for any help...

[Shopify · Accepted solution]

We understand that some of you are experiencing errors while trying to access your admins and POS right now. Our developers are aware and are currently working on a solution. We will continue to provide updates to you here as we work to resolve this.

This may present as a 500 error. There are currently no work arounds. 

Updates are also available on our status page: https://www.shopifystatus.com/

We'll accept this update as a solution so users can easily find the most recent update. Thank you for your patience.

[KarenFaulkner]

BUT when we go to your updates page it says there are no issues. Take a look. 
I have been able to get into out Admin and POS now. I cleared our cache but I don't know if that did the trick 
or Shopify did something. 
We've had issues all morning.
It's a good thing I came in today because my coworker would not have known 
what to do. 

[sppc]

J'ai eu ce problème tout d'un coup sur shopify et je n'arrive pas à m'en débarrasser même à l'aide du lien en bleu "page de statut". Je n'ai donc plus accès au admin page. Pouvez-vous m'eclaircir ou arranger le problème, merci.