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Hello
can you help me I have a problem with my store I can't access my store "bilozy.myshopify.com" I have an error message "Something went wrong. What happened? This store is unavailable What can I do?"
cordially
Solved! Go to the solution
This is an accepted solution.
Hey @rafiane
Eunice here from Shopify, thanks for posting and welcome to the Community!
When I visit your domain I see the same error message:
This is something we'd need to investigate by gaining access to your account. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. please visit the Help Center and log in to your account to create a support request.
Since this is the next step I've marked this reply as the solution for the benefit of others who may discover this topic. Thanks!
Eunice | Social Care @ Shopify
- Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as an Accepted Solution
- To learn more visit the Shopify Help Center or the Shopify Blog
This is an accepted solution.
Hey @rafiane
Eunice here from Shopify, thanks for posting and welcome to the Community!
When I visit your domain I see the same error message:
This is something we'd need to investigate by gaining access to your account. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. please visit the Help Center and log in to your account to create a support request.
Since this is the next step I've marked this reply as the solution for the benefit of others who may discover this topic. Thanks!
Eunice | Social Care @ Shopify
- Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as an Accepted Solution
- To learn more visit the Shopify Help Center or the Shopify Blog
This is happening to my website & store also. Please fix. I can't access themes in my customise section either. I need this fixed asap so I can run my Christmas campaigns.
Thanks
Hi, we have the same problem. What can i do?
Thanks.
I got the same problem here. Sometimes it's ok, sometimes not.
The common pattern is: the first auth try could possibly fail, then if you try again, it always passes.
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