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Keep getting this error message after waiting more than 20 minutes. My email address is verified.
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This is an accepted solution.
Hey, @Valeri92!
From what you have described, it sounds like you are experiencing a local issue. Local issues are triggered by something on your device or your surrounding circumstances and they can be fixed by local troubleshooting. To pinpoint the cause and attempt to fix the error, you can perform local troubleshooting steps. Feel free to go through the steps below, then try to create a store after each step to see if any of these resolve the problem.
Feel free to update me with the outcome of the troubleshooting by responding here. If it doesn't get resolved, I'll be happy to investigate further. If you would prefer to speak to our support team for further assistance via live support, you may visit https://bit.ly/3cJkx8V to create a support ticket. You can select the Continue without logging in option to speak to a support advisor without needing to log into a store.
Since this is the next step I've marked this reply as the solution for the benefit of others who may discover this topic. Thanks!
Summer | Social Care @ Shopify
- Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as an Accepted Solution
- To learn more visit the Shopify Help Center or the Shopify Blog
Usually, that is a common issue when the email has not yet been verified.
Consider reaching out to the merchant team directly, they can look into it
https://help.shopify.com/en/questions#/contact/chat
I verified my email before starting to create the store. And I can't even take a support, because I need to have a store to chat...
I verified email before the starting to create the store. I can't chat with merchant team because I need to have a store to do it!
This is an accepted solution.
Hey, @Valeri92!
From what you have described, it sounds like you are experiencing a local issue. Local issues are triggered by something on your device or your surrounding circumstances and they can be fixed by local troubleshooting. To pinpoint the cause and attempt to fix the error, you can perform local troubleshooting steps. Feel free to go through the steps below, then try to create a store after each step to see if any of these resolve the problem.
Feel free to update me with the outcome of the troubleshooting by responding here. If it doesn't get resolved, I'll be happy to investigate further. If you would prefer to speak to our support team for further assistance via live support, you may visit https://bit.ly/3cJkx8V to create a support ticket. You can select the Continue without logging in option to speak to a support advisor without needing to log into a store.
Since this is the next step I've marked this reply as the solution for the benefit of others who may discover this topic. Thanks!
Summer | Social Care @ Shopify
- Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as an Accepted Solution
- To learn more visit the Shopify Help Center or the Shopify Blog
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