Spam email claims as Shopify Partner to my client

[web_k]

My client has received an email from partners.shopify.email@gmail.com

Assuming this is a spam but wanted double check and put it here to flag other people too.

From: Shopify Partners [partners.shopify.email@gmail.com]

Subject: Urgent: Unauthorized Theme Usage Detected in Your Shopify Store

[Imogen]

Hi there, @kaelkim. Thank you for taking the time to reach out to the Shopify Community with your question around the legitimacy of this email. My name is Imogen. It's good to meet you.

For future, it would be best to reach out to our Support Team anytime you have questions about the legitimacy of an email. As we can't garuntee that posts made in the Community will be seen, reaching out to the Support Team directly will allow us to answer your question as quickly as possible.

Based on the information that I can find internally, this does not appear to be a legitimate email from Shopify. The email address itself is odd, as emails coming from Shopify should include the word 'Shopify' in the address following the '@' symbol. I recommend not engaging with the contents of this email, and advise reach out to the Support Team as mentioned above if you would like a second opinion.

To have this email reviewed further, we ask that you share it to our Safety inbox along with the email Header information. Email headers are a part of the email code that includes sender details, allowing us to determine the email's source and report it to the appropriate parties if it is a phishing campaign.

1. Obtain the Email's Headers:
  - See MX Toolbox’s guide for Getting Email Headers
   - Selecting your email service provider on the left-hand navigation
   - Follow the steps outlined there to download a copy of the .eml file or copy the email's source code and paste it into a text file

2. Attach the file to the email you received and forward it to safety@shopify.com

Let us know if you have any questions! 

[valorloff]

Hi! i also receives that spam from shopifypartnerassistance@gmail.com

Hello!! Store Owner,

We’ve detected some critical configuration issues on your website related to improper theme customization, which are not in compliance with our Terms of Service.

If unresolved, this may lead to:

Suspension of visitor tracking

Google visibility issues

Payment disruptions

Customer purchase failures

Disabled domain

Disruption of customer checkout

We recommend immediate action to avoid these disruptions. You can check the issues at your website’s yoursite/robots.txt Please share a screenshot of the details so we can connect you with our support team to resolve the issues quickly. 

We look forward to assist you before your store get closed

Best regards, 

The Shopify Assistance Team.

©️ shopify,151 O'Connor Street, Gro‍und fl‍oor,

 Ot‍tawa ON, K2P 2L8