All things Shopify and commerce
My client has received an email from partners.shopify.email@gmail.com
Assuming this is a spam but wanted double check and put it here to flag other people too.
From: Shopify Partners [partners.shopify.email@gmail.com]
Subject: Urgent: Unauthorized Theme Usage Detected in Your Shopify Store
Hi there, @kaelkim. Thank you for taking the time to reach out to the Shopify Community with your question around the legitimacy of this email. My name is Imogen. It's good to meet you.
For future, it would be best to reach out to our Support Team anytime you have questions about the legitimacy of an email. As we can't garuntee that posts made in the Community will be seen, reaching out to the Support Team directly will allow us to answer your question as quickly as possible.
Based on the information that I can find internally, this does not appear to be a legitimate email from Shopify. The email address itself is odd, as emails coming from Shopify should include the word 'Shopify' in the address following the '@' symbol. I recommend not engaging with the contents of this email, and advise reach out to the Support Team as mentioned above if you would like a second opinion.
To have this email reviewed further, we ask that you share it to our Safety inbox along with the email Header information. Email headers are a part of the email code that includes sender details, allowing us to determine the email's source and report it to the appropriate parties if it is a phishing campaign.
1. Obtain the Email's Headers:
- See MX Toolbox’s guide for Getting Email Headers
- Selecting your email service provider on the left-hand navigation
- Follow the steps outlined there to download a copy of the .eml file or copy the email's source code and paste it into a text file
2. Attach the file to the email you received and forward it to safety@shopify.com
Let us know if you have any questions!
Imogen | Social Care @ Shopify
- Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as an Accepted Solution
- To learn more visit the Shopify Help Center or the Shopify Blog
Hi! i also receives that spam from shopifypartnerassistance@gmail.com
Hello!! Store Owner,
We’ve detected some critical configuration issues on your website related to improper theme customization, which are not in compliance with our Terms of Service.
If unresolved, this may lead to:
Suspension of visitor tracking
Google visibility issues
Payment disruptions
Customer purchase failures
Disabled domain
Disruption of customer checkout
We recommend immediate action to avoid these disruptions. You can check the issues at your website’s yoursite/robots.txt Please share a screenshot of the details so we can connect you with our support team to resolve the issues quickly.
We look forward to assist you before your store get closed
Best regards,
The Shopify Assistance Team.
As 2024 wraps up, the dropshipping landscape is already shifting towards 2025's trends....
By JasonH Nov 27, 2024Hey Community! It’s time to share some appreciation and celebrate what we have accomplis...
By JasonH Nov 14, 2024In today’s interview, we sat down with @BSS-Commerce to discuss practical strategies f...
By JasonH Nov 13, 2024