Spam messages through contact form

amynimhurchu
Visitor
1 0 0

Can anyone help me with this issue I keep having? I recently just created a shopify website for my business and I keep receiving these spam messages from my contact form on my website. I keep receiving them and can't seem to be able to block them. (See attached sample of the type of messages I keep receiving)

 

Does anyone have a solution or is my only option removing the contact form altogether? Thanks.

 

Screenshot_20230411_084148_Gmail.jpg

Screenshot_20230411_084143_Gmail.jpg

Replies 4 (4)
sandyparihar07
Shopify Partner
324 46 56

Hello @amynimhurchu ,

 

No need to worry we have solution. to block spammers and protect your all input forms you have to just active CAPTCHA feature, to activate you have to follow steps-
1. Click on "Online Store" > Preference > scroll down and just tick on both checkbox as per below screenshot.

sandyparihar07_0-1681210477505.png

It will solve your spam issue. 🙂

Sandeep Parihar | Shopify Partner
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gemimas
Visitor
1 0 0

Hi I have the same problem event though the spam protection options have been selected.

 

Ive had about 10 messages just this morning

gemimas_0-1688645835027.png

 

Andrew
Shopify Staff (Retired)
Shopify Staff (Retired)
1746 172 314

Hi @amynimhurchu

As @sandyparihar07 suggested, there is a way of blocking out spam by activating the captcha on your store. You could do this as part of a strategy for fraud prevention on your store, to make sure you're not subject to any vexatious chargebacks.

What is it that you sell? And how long have you been open? I'd love to have a look if your store is live!

To learn more visit the Shopify Help Center or the Community Blog.

CP7519
Visitor
2 0 0

Hi !

As @gemimas the captcha is activated (two captcha checkboxes ticked) on my store but I still receive spam thought the contact form. Do you have another solutions to block those mails ?

 

Thank you...