Solved

Spammed by so called shopify experts

SaraHomeEnvy
Tourist
5 0 2

Hello.

Since my day one I launched my website,  10s of people contacting me daily through my website, claiming they can help me with seo, driving traffic, etc. It is getting annoying. Does anyone know how they know I am a new website or how can I stop this? Thanks

Accepted Solutions (2)

Sheesh_b
Shopify Partner
506 112 115

This is an accepted solution.

Hi @SaraHomeEnvy 

This method of sending multiple emails by different groups is called cold marketing because they don't know if you'll reply or not.

They extract the data from search engines and capture the domain and then they identify the platform these domains built on.
So, if I talk about Shopify, they and we all know that either the contact page link look something like xyz.com/pages/contact or xyz.com/pages/contact-us

This is very common and they create bots to shoot email and the list that contains all domains open one by one in browser and entries filled by bots that already added while they create the bot.

So, if you think they fill the form one by one, really NOT. Cold email generally done by these so called bot or scripts that can send 100000 emails in 1 minute.

 

That's the reason you're getting so many emails.

 

I'm also getting these emails and way lot more than you got. 😀

Sheesh_b_0-1688924066930.png

 

You can stop genuine spams by enabling captcha as I suggested in the below image.

Sheesh_b_1-1688924191222.png

 

 

Thanks

Sheesh B

We're here to simplify website creation for those looking to establish a strong online presence. Book a meeting slot if you want to discuss. It's FREE. BOOK NOW | Try Shopify for $1 for 3 Months: Shopify Trial | Shopify Web Store Developer |
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View solution in original post

Victor
Shopify Staff
2448 226 522

This is an accepted solution.

Hi @SaraHomeEnvy,

 

This is an unfortunately common occurrence for merchants with online stores. You do of course want to open up lines of communication with potential customers via a contact form, but this is often abused by spam messages from those soliciting their services. @Sheesh_b has provided a great breakdown in their post with regards to how spammers are able to target merchants en masse and their recommendation to enable Google reCAPTCHA on your store is one I agree with. This does mean customers will have one extra step to get in touch with you, but it should help prevent the majority of spam messages from coming through.

Victor | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

View solution in original post

Replies 15 (15)

TheVixensBrush
Tourist
3 0 1

Lol, if you find out, let me know.

 

Though, one thing that I think MAY have helped was putting "please no marketing solicitations, you will be ignored :)" on my Contact page. I honestly haven't had any messages since I've done that, asides one through my Chat window thing. Though, I'm planning on optimizing that too, seeing if I can't instant-block messages with certain keywords that come through there, too.

 

On the flip side, my day job's shop gets SO many messages. Luckily our organization's spam filter catches most of them, but it's still annoying. 😕

SaraHomeEnvy
Tourist
5 0 2

Nice...that sound like a solution, but to be honest it looks a bit unprofessional 😆. There is this website which publishes the name of new shopify stores. But I don't know who to pull my site out of it. 

TheVixensBrush
Tourist
3 0 1

Haha, I get it! My brand is very unserious, I'm sure there's a more professional way of wording that. XD

 

You SHOULD be able to message such sites and ask them to remove you. Unfortunately, much like people search websites, you ask one and then two more pop up in its place. 😞 That would at least be a start!

Sheesh_b
Shopify Partner
506 112 115

This is an accepted solution.

Hi @SaraHomeEnvy 

This method of sending multiple emails by different groups is called cold marketing because they don't know if you'll reply or not.

They extract the data from search engines and capture the domain and then they identify the platform these domains built on.
So, if I talk about Shopify, they and we all know that either the contact page link look something like xyz.com/pages/contact or xyz.com/pages/contact-us

This is very common and they create bots to shoot email and the list that contains all domains open one by one in browser and entries filled by bots that already added while they create the bot.

So, if you think they fill the form one by one, really NOT. Cold email generally done by these so called bot or scripts that can send 100000 emails in 1 minute.

 

That's the reason you're getting so many emails.

 

I'm also getting these emails and way lot more than you got. 😀

Sheesh_b_0-1688924066930.png

 

You can stop genuine spams by enabling captcha as I suggested in the below image.

Sheesh_b_1-1688924191222.png

 

 

Thanks

Sheesh B

We're here to simplify website creation for those looking to establish a strong online presence. Book a meeting slot if you want to discuss. It's FREE. BOOK NOW | Try Shopify for $1 for 3 Months: Shopify Trial | Shopify Web Store Developer |
LIKE or mark as ACCEPTED SOLUTION
SaraHomeEnvy
Tourist
5 0 2

Thank you so much for your answer. I will implement the captcha. It will create some barrier for sure. 

 

ShopCuteVibes
Tourist
8 0 4

Ahh.. thats why they are all mailing me! Let’s setup captcha!! It was getting annoying! 

Where adorableness finds its home > www.shopcutevibes.com

"️ Protecting Our Community!  No room for spammy 'Shopify experts' here. Genuine connections only! 欄 #SpamFreeZone #ShopifyCommunity"
Lionheart
New Member
8 0 0

I have this activated and it won't stop! Shopify must help us on this, they have to remove any word containing shopify in our code script, they should remove it completely so these so cold marketing can't find out we're shopify owner. Also, this so creepy, how come they are able to know we are using shopify? this is not safe at all!!! this is marketing for shopify and not safe guard our interest here!!! I'm a marketer myself but I don't want this dirty thing to do.... that's the reason why people are mocking my profession as a liar because of this people marketing wrongly.

Lionheart
New Member
8 0 0

if they remove their name in our codes, this software that people use won't be able to scan us!!! HELLOOOO SHOPIFY, have your attention please, if you can create a nicely done system, for sure you can definitely create something to safeguard your customers!!! 

celstone
Excursionist
19 0 5

Yeah, well I have captcha enabled on my site and I am getting bombarded with these annoying emails!

Victor
Shopify Staff
2448 226 522

This is an accepted solution.

Hi @SaraHomeEnvy,

 

This is an unfortunately common occurrence for merchants with online stores. You do of course want to open up lines of communication with potential customers via a contact form, but this is often abused by spam messages from those soliciting their services. @Sheesh_b has provided a great breakdown in their post with regards to how spammers are able to target merchants en masse and their recommendation to enable Google reCAPTCHA on your store is one I agree with. This does mean customers will have one extra step to get in touch with you, but it should help prevent the majority of spam messages from coming through.

Victor | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Suelily
Visitor
1 0 0

I have Google reCAPTCHA enabled but am still getting loads of marketing spam. I've literally just opened the shop!

ShopCuteVibes
Tourist
8 0 4

Same. 🥲

Where adorableness finds its home > www.shopcutevibes.com

"️ Protecting Our Community!  No room for spammy 'Shopify experts' here. Genuine connections only! 欄 #SpamFreeZone #ShopifyCommunity"
Astrocat22
Visitor
2 0 1

Hi, maybe you were able to solve the problem, but I wanted to share my experiences in this topic and hopefully, it is useful for someone searching for answers. I had the same problem with my shopify store that I started two months ago and the google recaptcha did not stop this spamming madness. What I have done to stop the "Expert-Spammers" was the use of the Jellyfish Spamfilter (or any other I guess) that I have with my Namecheap email service. You can add certain wordings, emails, domains, but you have to make sure, not to stop the good ones from coming to you :).

I use Cloudflare and activated the cloudflare email system to my domain to forward, also added DKIM and DMARC and a spf record which is important for your email safety and for your google or yahoo presence. I found some information and how you setup DMARC Record in your DNS records from google: https://support.google.com/a/answer/2466580?hl=en

celstone
Excursionist
19 0 5

Bull in captcha!! I have it enabled in my tore and I STILL get bombarded by these annoying emails every day!!!

Dave_Lewis
Visitor
2 0 0

I prefer to not burden my customers to go through the extra CAPTCHA step.  I get about 3 a day.  I just mark them as spam as soon as possible.