Thanks for reaching out.
I appreciate the context that you have shared with us as that is very helpful! Since we cannot authenticate you over the Community forums due to the sensitive information that needs to be shared, I am unable to view the specifics. In order to get in touch with our live support, you will need to navigate to the Help Center.
With that being said, if you are unable to get in touch with our live support using the Help Center - you can complete the following form here. Once you complete that form, you should see the options to Get Support and speak directly with a Support Advisor about the situation.
Let me know if you have any questions.