I'd be happy to look into this with you. A 'SSL pending' domain means the SSL certificate is still pending on that domain--meaning SSL is not ready to be active. You'll only be able to visit the domain through HTTP during that time. Pending SSLs should naturally transition to 'provisioned' once the domains are added and pointing properly.When you add your custom domain, a new SSL certificate is automatically created. This process can take up to 48 hours. During that time, you might see an error that reads SSL Unavailable in your Shopify admin and you might see a security error in your browser when you visit your online store.
Please feel free to provide the domain here and I'd be happy to do some troubleshooting for you!
Hi, @Marcel27 !
Thanks for reaching back out about this. I can certainly take a closer look with you. I've sent an email to the address associated with your Community account. Please respond to me there so we can get you authenticated and take a closer look.
Hope to hear from you soon!
Hi I'm having the same problem. My SSL have been pending for 5 days and costumers have contacted me saying they cant checkout. Please can someone advise me on how to fix this
I've recently finished creating my Shopify store and bought my first domain off GoDaddy and I'm ready to start my launch but my page says it's not secure. My domain list says that the SSL is still pending. I've been trying to get it to say completed for so long now and nothing is working. Please someone help me out with this. My domain name is thesilkybeauty.com.
Thanks for reaching out about this. When you add your custom domain, a new SSL certificate is automatically created. This process can take up to 48 hours but it sounds like it's been longer which tells us there are likely some settings that aren't quite correct.
To resolve the security error, make sure that your domain record settings are configured correctly. The most common issues with domain configurations are:
If you've made changes to your domain record settings so that they're configured correctly, then it can take up to 48 hours for those changes to take effect. If you still see the security error message after 48 hours, then let me know and we can authenticate you and take a closer look.
Thanks for getting back to me! I've sent an email to both of the emails attached to your respective community accounts. We'll get you authenticated so we can speak openly about the domain settings and discuss next steps.
Hope to hear from you soon, there!
Hi, @shanghairain !
What is the domain that is stuck in pending status? I'd be happy to run a DIG to try and determine what's going on here for you!
All the best!
I'm in the lineup of folk waiting for the SSL pending sign to disappear. My domain provider has completed all of the steps and I have been waiting 4 days for resolution and unable to launch my store. Help!
Hi, @Tallpine !
This could be occurring for a variety of reasons but I'd bet it's one of the following, as posted earlier:
If you've already taken a look through the above documents and checked to make sure everything's looking good, let me know here and we can take a closer look together with our technical support team!
All the best
Hi, @PetalPop !
When you add your custom domain, a new SSL certificate is automatically created. This process can take up to 48 hours. During that time, you might see an error that reads SSL Unavailable in your Shopify admin and you might see a security error in your browser when you visit your online store.
It looks like the domain may have been in a pending state while the SSL certificates were provisioned or you were able to correctly adjust the DNS settings on your own as I am now able to access the website with full SSL security. If you're still having any trouble, don't hesitate to reach back out to me here.
All the best.
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