Stacking Discounts Not Working

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From what I understand, combining discounts should work now, but I can't seem to get them to work. My site has an automatic 30% off right now and I want to combine an additional $5 off. When I try to add the second code the cart says, "A bigger automatic discount is applied! Additional discount codes are not allowed.". My store is and the code is 5OFF. I've checked all the combinations for both discounts. Any idea what I'm doing wrong?

Reply 1 (1)
Shopify Staff
Shopify Staff
1000 90 168

Hi, @Vexzle 


Greetings, and thanks for posting!


I understand you're facing an issue with combining discounts. The error message you mentioned usually occurs when there's an automatic discount applied to the cart that is greater than the discount you're trying to add manually.

In your case, the automatic 30% off discount seems to be overriding the $5 off discount code you're trying to apply. To resolve this, you'll need to adjust both discounts to allow for the additional discount code. Simply open the discounts in question within your Admin and ensure they have discount combinations enabled. 


If you're still experiencing issues after making these adjustments, I recommend reaching out to Shopify Support directly. They'll be able to take a closer look at your specific setup and help you troubleshoot the issue further.


I hope this helps! Let me know if you have any other questions or need further assistance.

Skye | Social Care @ Shopify
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