Staff Member not receiving his email invites

stephh
Visitor
1 0 1

Hi,

 

for a new store, adding a staff member and he's not receiving the email invitation (same domain of the store)

 

Thanks for help

 

Stéphane

Replies 4 (4)

Shay
Shopify Staff
2836 442 578

Hi @stephh 

 

Is this email able to receive incoming emails from other email accounts? If yes, please try some of these steps and let me know the results:

 

Remove the staff account and re-add it to the store.

Test sending a staff invite to another email address as well.

Double check spelling of the email address.

Double check spam/junk.

 

If that resolves it, great! If not please reach out to our authenticated support channels for additional troubleshooting. To access our live support, please follow this link: Shopify Help Center. Next, you will want to follow the on screen prompts to sign in, choose your topic and issue and at the bottom of the help articles provided will be all available live support options. 

Shay | Social Care @ Shopify 
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Jeremy_WI
Visitor
1 0 1

Hi I am having this issue as well and none of those solutions were able to help. Is there anything else that might be going wrong?

3d-it
Shopify Partner
2 0 0

I am also having this same problem. Sent a staff invitation to my client but they have not received it. How can I transfer the site to my client?

Dennis Duke
Shay
Shopify Staff
2836 442 578

Hi there! If you are still experiencing this issue then I recommend trying to send the email invite to an alternate email address first. If that doesn't resolve it, please reach out to partner support through your partner dash for further assistance. 

Shay | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog