Still Being charged after canceling

[mattb8]

I have been being charged monthly since 2023 for a store that I have deactivated numerous times!

Finally, around March 2024 I contacted support and never got anywhere with it. Last month on my billing date I tried again. During that time we figured out my account was hacked and there was activity on my account by a third party, however still there wasn’t much done on the account. I cancelled my subscription and deactivated my account.

Today I was just charged again. I just opened my account to find that its once again active, and I can’t deactivate it until I pay for another month!!!! I’ve already went through this with customer service and was told I cannot be refunded for an inactive account. What am I supposed to do?? Im getting ready to cancel my card and get a new one if this cannot be resolved.

[Dirk]

Hey, @mattb8 

I'm sorry to hear. That does sound frustrating! It looks like we'll need to access your account in order to resolve this issue.

While we're not able to provide account-specific support via Community at this time, we'd be happy to continue assisting you through our available support channels. Please visit our help center to get in touch with a support advisor. They will be able to assist in escalating your issue up to our accounts team to see if there are any active secondary stores attached to your credit card and get them closed.

If there is anything else I can help you with, please let me know.