Still showing old site after connecting the third party domain

sh_tech
New Member
1 0 0

Hi,

I've recently connected a third-party domain to my new Shopify site. I've updated the domain DNS as well. But still, it's showing the old WordPress site instead of the new Shopify site. Can anyone please help why this is happening?

Here's my site URL naturcress.com

Thanks!

Replies 7 (7)
Ava
Shopify Staff
Shopify Staff
1161 77 184

Hey, @sh_tech!

That is an odd error, as it sounds like you have everything set up correctly. I checked out your settings on a DNS checker site, and it looks like your domains are all pointing the right way; towards Shopify.

28-50-14576-91681

 

It may be that your domain still has a leftover SSL attached from your previous domain host, then that SSL is preventing Shopify from issuing our own SSL and letting the site come through to our platform. Can I ask where your website is currently being hosted? It may be worthwhile logging into your domain host to see if there are any domain controls still there. IF you could log in there, could you show me a screenshot of what you see? Just so I can get some further context. We can take things from there!

 

Ava | Social Care @ Shopify 
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shianne87
Shopify Partner
4 0 2

I’m literally having the same issue. The old Wordpress website is showing up but Shopify says everything is connected. It’s a google domain. Can anything be done to help? The URL is

 

waistjewel.com

Ava
Shopify Staff
Shopify Staff
1161 77 184

Thanks for posting, @shianne87! Can I ask if you've already checked your previous host (WordPress) to make sure no links to your domain exist there? If you can still see any instances of your domain being hosted on WordPress, it may be directing customers to your old site. 

 

If you've already done this and can't see anything out of the ordinary, it may be best to reach out to our support team so they can have a proper look at your domain settings.

 

While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit our Help Centre here and log in to your account to create a support request. I'd recommend live chat for the fastest support! The Support Advisors you speak with there will be able to liaise with our technical teams to find a solution for you.

 

Did you have any other questions on setting up your domain, or store in general? I'd be happy to help! 

 

 

Ava | Social Care @ Shopify 
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Stefan94
New Member
1 0 0

Hello. I have got the same problem. My domain is chimpiedoo.com  Thanks in advance!

Ava
Shopify Staff
Shopify Staff
1161 77 184

Hey, @Stefan94!

 

Happy to take a look at this for you. I can see that your primary domain and your subdomain are set up correctly, they are pointing towards Shopify. The website seems to be loading ok for me:

 

11-19-86608-7625

 

Can you show me a screenshot of what you are seeing when you try to view your website? Just so I have some extra context on the error you are seeing! 

Ava | Social Care @ Shopify 
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Ryan_Griff
Tourist
5 0 2

Same with me. 

 

Its been over 2 days and its showing the non WWW version but the WWW version is the old website.

 

https://www.surfcollective.com.au/

 

chrome_z9DrbDCDHe.png

Ava
Shopify Staff
Shopify Staff
1161 77 184

Hey, @Ryan_Griff !

 

Thanks so much for the screenshot here, that is super helpful. It looks like you have more than one A Record for your domain, you should only have one here. I'll outline the changes you should make below!

 

  • surfcollective.com.au is the correct A Record. 
  • www.surfcollective.com.au should be listed as a CNAME Record, and it should point to shops.shopify.com instead of our IP address.
  • mail.surfcollective.com.au should not be listed as an A Record. I would recommend reaching out to your domain host provider to check about how MX Records are set up with them, as it looks like this should be an MX Record instead. MX records stand for Mail Exchange records and are set in the DNS for sending the email to your email address. The MX records tell which mail server will receive the incoming emails for that specific domain and where your domain's emails should be routed.

You should end up with something that looks like this:

 

26-55-89339-84278

 

For the MX Records, I would double-check the format of that with your domain host, as they can direct you with email forwarding.

 

Let me know what you think!

Ava | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog