Stolen information!

[Alizaray86]

Someone has created an Shopify Balance Account with my email and started purchasing items with my info. I can’t get in touch with anybody about shutting it down and the support chat doesn’t work unless you can login to the affected account, which I can’t. This is utter crap! What system doesn’t allow you to speak to someone? I had to create a new account to even be able to post here. Someone from Shopify please help me! 

[Alizaray86]

The phone number and email are no longer active. They both replied with using the support chat or search which neither have helped. How do I talk to an actual person to resolve this?