I recently sold my store and initiated the transfer to the new owner by entering his email address as required. As soon as I submitted the email, I was automatically logged out of the system — which I understand is part of the process.
The new owner was able to log in once, update his credit card information, and modify a few details. However, after that single login, he has been completely unable to access the store. He has been trying to resolve the issue for three days, reaching out to your support team multiple times.
Unfortunately, every time he contacts support, a different representative gives a different answer. Some say the issue will be resolved, others say they can’t help, and then the case seems to reset with every new person. This has been a terrible customer service experience.
Currently, neither I (the former owner) nor the new owner can access the store — even though it’s still live and operational. His email is correctly associated with the account, but access is completely blocked. We have followed every instruction provided so far, with no resolution.
This situation is unacceptable. We need immediate assistance to restore access to the store for the rightful owner. Please escalate this case as soon as possible.
