Store appears broken and won't display products

urbanapparel
Visitor
1 0 0

I just recently opened my first website (urbanapparel.us) which isn't displaying any products when you search it online. It looks perfectly fine in customize, and the problems occured after buying a new domain and customizing more. There was an initial problem with the CAA but that issue was resolved and now I'm just waiting for my SSL to be verified. Is this the reason the store wont display products or could it be a different issue?

Reply 1 (1)

Mac
Shopify Staff
1589 167 233

Hi, @urbanapparel!
Thanks for reaching out in our Community Forums and for sharing your concern, I’d be happy to help.

 

I understand that you are experiencing issues with your store not loading correctly. I accessed your store (urbanapparel.us) and found that all the pages and products are displaying as expected. From my end, everything seems to be working fine. It's possible that since you recently purchased your domain, it may be going through a propagation period. During this time, temporary issues can occur as changes to domain settings propagate across the internet. Typically, these issues resolve themselves within 48 hours.

 

To troubleshoot further, I recommend trying to access your store using a different device or browser. This will help determine if the issue is specific to a particular device or browser. If the problem persists, please let me know, and we can investigate further to find a solution.

 

If you have any other questions or concerns, feel free to ask. I'm here to assist you!

Mac | Social Care @ Shopify 
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