Store banned for no reason

[EverJugs]

Dear Shopify Support Team,

Please help me out. 

I’m reaching out regarding my store, which has been banned for the past 11 days. Despite submitting all relevant documentation to demonstrate compliance with Shopify’s Acceptable Use Policy, I have not received any updates on the status of my appeal.

I’ve contacted Shopify Support multiple times each day, but the only response I’ve received is to continue waiting. While I understand that new stores may be temporarily disabled for standard reviews, the lack of communication regarding my case has been extremely disruptive.

I truly appreciate the support Shopify provides to its large user base. However, the absence of updates from the Risk Operations team is both frustrating and harmful to my business and livelihood.

I respectfully request that my store be reinstated as soon as possible, or that I receive a clear update on the appeal’s progress. Your prompt attention to this matter would be greatly appreciated.

[Mustafa_Ali]

hey @EverJugs  follow these steps 

Follow Up with Shopify Support – Continue reaching out via live chat, email, and Twitter/X to get a response.

Check Your Email for Updates – Ensure you haven’t missed any requests for additional documentation.

Contact Shopify Risk Operations – If possible, ask for direct contact with the Risk team for a status update.

Review Shopify’s Policies – Double-check compliance with Shopify’s Acceptable Use Policy and Terms of Service.

Seek Community Help – Post in Shopify forums or Reddit to see if others have faced similar issues and how they resolved them.

if i managed to help you then do not forget to like and mark it solution

best regard
MUSTUFA

[Promer-Aila]

Hi @EverJugs 

I think you can try reaching out via Shopify's social media channels (Twitter/X, LinkedIn, or Facebook). They might respond faster there. 

And if your store was flagged due to high-risk products or payment issues, consider reviewing Shopify's Acceptable Use Policy again to see if any adjustments need to be made. Also, I think you should explore more backup options like setting up a temporary store on another platform (e.g., WooCommerce, BigCommerce) to keep sales going

I hope you will be fine 🙂

[kjos101]

I've had two AUP shutdowns - while in the building stage. No products. No sales. No active website. It's been 20 days without hearing anything, and counting.