Store became inactive after adding credit card info

Kingx
New Member
2 0 0

I was getting ready I launch my store and it suddenly went inactive and I can’t see any reason why. I see a lot of people have issues with this, is it part of the process of launching a store? I would like to be able to launch soon as I put a lot of work into creating it, please contact me as soon as possible.

Thank You

Replies 4 (4)
Nick_Marketing
Shopify Partner
1485 334 438

I would recommend you to open the ticket with Shopify! I've seen this issue happen in the past, they should resolve it rather quickly.

Nick | Ecommerce & Marketing Technology Consultant | Toronto, CANADA
- For consulting work availability, please send me a Private Message or submit a ✍️Contact Form.
- For FREE Shopify Tutorials, Subscribe to my YouTube channel (▶️ Ecommerce TV).
Kingx
New Member
2 0 0

How do I go about that? I’m new to shopify 

Nick_Marketing
Shopify Partner
1485 334 438

Go to: https://www.shopify.ca/contact

Click on "help center"

Scroll all the way down, and click on "Contact Shopify support"

Follow the steps on the page.

Nick | Ecommerce & Marketing Technology Consultant | Toronto, CANADA
- For consulting work availability, please send me a Private Message or submit a ✍️Contact Form.
- For FREE Shopify Tutorials, Subscribe to my YouTube channel (▶️ Ecommerce TV).
AdoredE
New Member
7 0 0

I placed my ticket on July 3rd....no one returned my call. Good luck on same issue.