Thanks for reaching out to the Community today. I'm sorry to hear about the difficulties you're having with your account.
If you've replied to the attestation email, and have continued to communicate with the team on the other end of the email, then you're following the proper steps. It's best that if you have any questions, that you write them in a reply to the team that sent the attestation email as they should be able to provide you with answers to your questions.
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