I want to give my customers the option to receive store credit instead of a refund when they return an item. The store credit should go directly into their accounts and act as a store credit. Can this be done? My website requires you to make an account before a purchase so they will all have accounts linked to their email. Does Shopify allow you to do this or would I need to hire a developer?
I read this thread about store credits with a lot of interest. We want to issue either store credit or gift card for refunds that are the customers arbitrary decision to return products vs refunding to the original payment method. We are an on-line store and thus do not use Shopify POS which I understand offers some kind of store credit functionality, although after reading this thread it does not sound like it is very good option. I also know that Shopify will only issue refunds to the original payment method. So it seems to me that we are going to have to develop a workaround process for when we want to issue refund via gift card vs against the original payment method.
My questions is this - does anyone have a good manual work around process for making some refunds to gift cards vs the original payment method? I have thought of a few but possible ways involving issuing a free gift card in the amount of the refund to the customer but they are very manual and messy and I have no doubt will result in adjusting entries being required in the accounting records. Any and all suggestions appreciated.
Thank you for your kind response. However, I do not believe anyone is “confused” about the difference between a store credit and a gift card. 🙂
The problem we have with Shopify is our inability to clean up duplicate accounts. This makes any kind of store credit solution difficult to manage. The same thing goes with customer loyalty programs. When I have so many valuable customers that have 4-5 accounts in Shopify…it’s a nightmare.
We all understand the difference between store credit and gift cards. I hope you can understand the core issue with Shopify lacking customer record management. (See my many prior posts on this). Thank you!
My though on a solution for this is to provide a discount for the amount on any item in the store. It seems to handle a "credit". Other than no showing up on their account and them not being able to apply another discount code, is there a reason this shouldn't be used? Something I may not be thinking of?
Thank you all.
We offer a coupon code in the amount that the credit would be, it can be tailored for the individual customers, usages, items etc..
I agree with the other posters here, that there should have already been a built in mechanism for this as it only makes sense.
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