Store Domain and content were shut down by shopify HELP

MPmex
Visitor
2 0 0

Hi there, my shopify store was recently shut down by shopify. I want to have my domain back for which I paid. Please guide me how can I have my domain/credentials back so I can continue owning my domain? Thanks

Reply 1 (1)

Iris
Shopify Staff
816 67 99

Hi @MPmex ,

 

Thanks for reaching out here, and I am sorry to hear about the situation. While I would love to assist you with that, I do not have access to your store's specific information. Due to our strict authentication policy, you will need to reach out to our Support Team, who will be able to look into this for you. 

 

I invite you to reach out to our Contact Us page. As you can't log in, select 'Can't log in to your Shopify account' and then immediately click on the 'I still can't access my account' green button.

 

Then scroll down to the bottom of the page, where you should see the 'Get Support' section, where you can select your preferred communication channel.

 

Iris | Social Care @ Shopify 
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