Hi @Monica24
It sounds like you’re dealing with an issue where your store’s thumbnail (logo or image) isn’t appearing in Google search results. I get why this is frustrating, especially when you’ve already updated your social sharing image and favicon but still don’t see any changes. Let’s break this down and go over why this happens and what you can do to fix it.
Why isn’t your store's image showing on Google?
Google doesn’t automatically display a website’s logo or social image in search results. The thumbnail that appears is usually pulled from structured data (Schema markup) or Google’s indexing preferences. If it’s missing, here are the most common reasons:
1-Missing or Incorrect Logo Schema Markup
- Google relies on structured data to identify and display your logo. If your store lacks proper Organization schema or has errors in its implementation, Google might not recognize your logo.
2-Google Hasn’t Indexed the Changes Yet
- Even if you’ve updated the favicon and social sharing image, it can take days or weeks for Google to recrawl and reflect these updates.
3-Favicon vs. Logo Confusion
- The favicon is the small icon that appears on browser tabs. It doesn’t affect the logo that shows in search results. You need to focus on Organization structured data for Google search thumbnails.
4-Image Size or Format Issues
- Google recommends logos in PNG, SVG, or high-quality JPG format, with a minimum width of 112px. If the image isn’t optimized, it may not display properly.
How to Fix This Issue
1. Add Organization Schema Markup (if missing)
To tell Google what your official logo is, you need to add Organization structured data. You can insert this JSON-LD script into your theme.liquid file before </head>:
<script type="application/ld+json">
{
"@context": "https://schema.org",
"@type": "Organization",
"name": "Your Store Name",
"url": "https://yourstorename.com",
"logo": "https://yourstorename.com/path-to-your-logo.png"
}
</script>
Make sure to replace "Your Store Name" and the logo URL with your actual details.
2. Check Your Robots.txt & Sitemap
Ensure your logo URL isn’t blocked in robots.txt. You can check by going to:
https://yourstorename.com/robots.txt
If it contains:
Disallow: /logo.png
- You’ll need to edit your robots.txt file to allow Google to crawl your logo.
- Submit your logo URL through Google Search Console → URL Inspection to see if Google can fetch it.
3. Resubmit to Google Search Console
Since Google takes time to update changes, manually request reindexing:
- Go to Google Search Console
- Navigate to URL Inspection
- Paste your homepage URL and click Request Indexing
4. Use Open Graph Tags (for Social Sharing Images)
Even though this won’t affect Google search results directly, adding Open Graph (OG) meta tags ensures proper image display across platforms like Facebook, Twitter, and sometimes Google snippets. Add this inside your <head> section:
<meta property="og:image" content="https://yourstorename.com/path-to-your-logo.png">
<meta property="og:image:type" content="image/png">
<meta property="og:image:width" content="600">
<meta property="og:image:height" content="315">
Final Thoughts
If you’ve already updated your images but don’t see results, I’d recommend:
- Checking your schema markup
- Making sure Google can crawl your logo
- Manually requesting reindexing in Google Search Console
If your image still doesn’t show up after a couple of weeks, let me know, and we can troubleshoot further!
If you need any other assistance, feel free to reply and I will try my best to help.
Best regards,
Daisy
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