store ignorning me

[racks]

hello, i recently recieved a order from Paranoea by shopify and before i ordered it, they was SUPER responsive, replies within an hour ( our convesation was multiple days and over 20 emails, to which all replies was within an hour ). in our conversation they said im able to easily refund items i dont like, dont fit etc, with no cost (it says that on their website as well). after i recieved it, they were not my size and i wanted to switch them for a size smaller BUT after multiple emails, ive waited around a week. zero replies, which makes me think its a scam on purpose. PLEASE let me know what to do i spent so much money on this.

[Olivia]

Thank you for connecting with our Community and sharing your concerns, @racks.

Shopify Support offers technical troubleshooting and assistance to businesses that use our e-commerce software services to host their stores. While we are not involved with order or store management, we take such complaints very seriously of bad actors on our platform.

Since we are unable to check if the business uses our services due to client privacy concerns, it's imperative you follow the correct channels to report the order and get the right support. To read more about your rights as the buyer and next steps you can take, please reference our Buyer FAQ.

I trust that will offer further guidance into next steps,